Hey Semito,

There seems to be some stylesheets missing on your site, so it’s not loading properly on my end. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi Frank,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out where we can see the problem you are having on your actual site.

Best regards,
Rikard

Hey nancyT,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hey ML Johnson,

We develop and maintain a WordPress theme, so that users can easily create their own websites: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990. We are not a web agency, if that is what you are looking for.

Best regards,
Rikard

Hi,

Thanks for the update. Other users have reported the same problem as you, but we still haven’t been able to reproduce it on our test installations. Do you know which version you updated from?

If you want to try and fix this yourself, then please look for the first slider ID in the shortcode. Then you can search for that, and remove all other instances except the first one. We’ll continue to investigate this problem, and hopefully we’ll come up with a solution which is not manual. Until then, we can try to help you out as much as possible here, if you should need it.

Best regards,
Rikard

Hey ColinWalton,

Thanks for the login details. I checked the page in question, but I can’t see the error on my end. Does it help if you check in a different browser?

Best regards,
Rikard

Hi Buddy,

Great, I’m glad that you got everything working, and thanks for the updates. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi Omar,

The WordPress login details you posted are not working, please check and verify.

Best regards,
Rikard

Hi Ben,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.avia-fullwidth-slider ul.avia-slideshow-inner {
    height: 219px !important;
}
}

Best regards,
Rikard

Hey markus-fischer,

If you want to set which image should be used for sharing on social networks, then I would recommend that you use Yoast SEO: https://wordpress.org/plugins/wordpress-seo/

Best regards,
Rikard

Hi,

Thanks for the update. I created a test page with all the text content from the problem block, along with a smiley at the bottom. It’s working as it should though, so maybe it’s due to some specific smilies. Do you remember the exact one you used before?

Best regards,
Rikard

Hi,

You can locate the file in question under Appearance->Theme file editor. If you need help with that, then please include admin WordPress login details in private, and verify that you have backups of your site.

Best regards,
Rikard

Hey neon2020,

That is the Masonry element, please try that out. If you need shortcodes, then please try this:

[av_masonry_entries link='portfolio_entries' sort='no' items='4' columns='4' paginate='none' query_orderby='date' query_order='DESC' size='fixed' gap='no' overlay_fx='active' id='' caption_elements='title excerpt' caption_styling='overlay' caption_display='on-hover' color='custom' custom_bg='#ffffff' av_uid='av-uivi']

Best regards,
Rikard

Hi,

Thanks for that. I moved your slider into a Color Section element, then I added this to Quick CSS:

#av_section_1 .container {
    padding: 0;
}

And that seems to be working. Please review your site. Please note that this CSS will apply to all the first sections on your site, so you might want to add a class to the Color Section element instead, then use CSS like this:

.your-class .container {
    padding: 0;
}

Best regards,
Rikard

• This reply was modified 3 years, 2 months ago by Rikard.

Hey tammiviestinta,

Thanks for the screenshots. I checked the front page, but it seems to be working as it should there. Could you post directly to the page where the screenshots are taken from please?

Best regards,
Rikard