Forum Replies Created
-
AuthorPosts
-
Hi,
Thanks for the update. It’s working as it should on the test page in private, I’m not sure where your latest screenshots are coming from though? Please link directly to where we can see the actual problem.
Best regards,
RikardFebruary 20, 2022 at 10:39 am in reply to: content not shown correctly after changing page from draft to published #1341459Hi mebi,
Sorry for the late reply. Since this is not a theme specific problem, we can’t really help out with this unfortunately. Did you try reaching out to your hosting provider, or post your problem on a general WordPress help forum?
Best regards,
RikardHi Dominique,
Thanks for that, I’ll forward your request to our developers :-)
Best regards,
RikardFebruary 20, 2022 at 10:26 am in reply to: Very big Problem with Enfold / Advanced Layout Builder #1341457Hi,
Thanks for the update. I’m still not able to reproduce this problem, I checked on both a local installation and on your actual site. Please see private.
Could you share the text you are using in the video please? You can used pastebin for example. The problem might not be the smilies, so we would need to check the text you are using as well.Best regards,
RikardHey rixi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi Jason,
Thanks a lot for your very good suggestions and willingness to help. We’ll bring your suggestions up for discussion internally first, and we’ll see how we progress after that :-)
Best regards,
RikardFebruary 16, 2022 at 10:04 am in reply to: About clean installation and the demo seems not normal after imported. #1340877Hi,
1. There are 3 segments/items indicated in your screenshot. Do you want to remove all of them?
2. We haven’t tested the theme with any plugins like that unfortunately, please try finding a plugin first of all, then you can check if it works with the theme.
3. I’m not sure why that error is coming up, did you try to remove it, then add it back again?
4. I’m not sure why you want to disable plugins? You should only do that if you are debugging a problem of some sort. If there are plugin you are not using or that you don’t need, then you can deactivate and delete them.
5. What do you mean by that? Did you expect that the header would be different on different pages? If so, then different in what way?Best regards,
RikardFebruary 16, 2022 at 9:55 am in reply to: Very big Problem with Enfold / Advanced Layout Builder #1340876Hi Mike,
Thanks for the update. We’ll look into this further, and please let us know if this problem should happen again.
Best regards,
RikardHi,
Thanks for the update. We’ll have a look at reporting this problem to Google.
Best regards,
RikardHi gobieta,
Sorry for the problem. If you should need any help fixing this problem, then please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardHi sunworx,
I talked to our developers about this problem yesterday, and manually removing the duplicate IDs is unfortunately the only solution. Let us know if you should need help with fixing any more pages on your site.
Best regards,
RikardHi,
Thanks for that. You are overriding header.php you child theme, please follow my previous instructions:
Are you overriding header.php in your child? If so, then please try to replace that file with a copy from the parent, then add your customisations back in after that.
Best regards,
RikardHi,
Thanks for the update. We can’t debug problems with unsupported third party plugin unfortunately, maybe you could try looking for an alternative? If you can’t find one, then please try reaching out to the plugin develops for further help.
Best regards,
RikardFebruary 16, 2022 at 7:08 am in reply to: Very big Problem with Enfold / Advanced Layout Builder #1340848Hi,
Thanks for the update. I can’t see any problems on the new page you linked to, the Text Block element opens and is editable. What exactly are you doing to get the error we saw before? I also created a test post, and that seems to be working as expected as well.
We need to be able to reproduce the problem, in order to tell you what the problem is.
Best regards,
RikardHey Timothy Putnam,
Could you post a link to your actual site? Please make supporting you easier.
Best regards,
RikardHey Dominique Vos,
Thanks for reaching out to us. We are constantly developing the theme, which involves adding new elements as well. I’m not sure what an offset slider is though, could you link to an example?
Best regards,
RikardFebruary 16, 2022 at 6:50 am in reply to: About clean installation and the demo seems not normal after imported. #1340841Hi,
Thanks for the update. The theme doesn’t contain functionality for membership by default unfortunately, you would have to use a plugin or third party code in order to implement that.
I’m not sure why it’s listing that menu item invalid, is that page generated by a plugin maybe? If so, then please try reaching out to their support.
Where are you looking to change the background image?
Best regards,
RikardHi,
Thanks for that, it’s working better now. I wanted to check the content of your child theme, but Appearance->Theme Editor is disabled on your installation. Are you overriding header.php in your child? If so, then please try to replace that file with a copy from the parent, then add your customisations back in after that.
Best regards,
RikardHi,
Please try this CSS as well:
@media only screen and (max-width: 767px) { #av_section_1 .container { width: 100%; max-width: 100%; } }Are you referring to the alt tag of an image? If so then that is default browser behaviour, it’s not controlled by the theme. If you want to remove the alt data from an image, then you can do so in the Media library.
Best regards,
RikardHi Eva,
Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey rixi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey rixi,
That is a WordPress problem and will be fixed in the next update. Please try this in your functions.php file until then:
function ava_custom_css_admin_mod() { echo '<style> .wp-core-ui .attachments:after { visibility: hidden; display: block; font-size: 0; content: " "; clear: both; height: 0; } </style>'; } add_action('admin_head', 'ava_custom_css_admin_mod');Best regards,
RikardHi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that you figured it out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for the update, we’ll keep this thread open for you.
Best regards,
RikardFebruary 15, 2022 at 9:18 am in reply to: Missing website footer — no header/footer.php file changes #1340653Hi Michael,
Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
Rikard -
AuthorPosts
