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Hi,
The login details you posted are not working. Please check and verify.
Best regards,
RikardHey djsmbd,
If you are overriding footer.php or header.php in a child theme, then please try to update them with the corresponding version from the parent theme. If that doesn’t work, then please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardFebruary 22, 2022 at 7:41 pm in reply to: Fullwidth Easy Slider problem after update 4.8.9.1 #1341851Hi,
Thanks for that, the FTP login details are still not working though. Are you blocking IP ranges via FTP as well maybe?
You can find my IP in private, but please note that it’s dynamic and might change before we have a chance to check your site.
Best regards,
RikardHi,
Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. I checked your site in Chrome and Safari, but I can’t see the gallery duplicating in either browser. Please try clearing your browser cache and restart it, or try loading it in a private browser window.
Best regards,
RikardHey CPM_usa,
We can’t support third party plugins unfortunately, please try reaching out to their support.
Best regards,
RikardHey Robin,
I’m not sure exactly what eCommerce is, do you mean WooCommerce maybe? If you need account creation and login functionality, then you might have to use an additional plugin to extend WooCommerce functionality.
Best regards,
RikardFebruary 22, 2022 at 7:21 pm in reply to: cURL error 28: Connection timed out after 10000 milliseconds #1341834Hey Justin,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHey sacoult,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardFebruary 22, 2022 at 5:16 pm in reply to: Privacy and Cookies: "Click to enable / disable" language options #1341811Hi,
Thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for the update. I still can’t see your logo being blurry on my end, could you post a screenshot highlighting the problem please?
Best regards,
RikardFebruary 22, 2022 at 5:06 pm in reply to: Adding icon to menu item with button style bordered #1341807Hi,
Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Urs,
Are you looking to remove the indentation on mobile? Otherwise it’s difficult to display different reply levels like that on limited screen widths.
Best regards,
RikardFebruary 22, 2022 at 4:58 pm in reply to: Problems with additional CSS via Theme options and Translations #1341805Hey ibi_systems,
That is actually the way it’s supposed to work. It means that you can have different CSS for the different languages.
Best regards,
RikardFebruary 22, 2022 at 4:54 pm in reply to: Edit in Advanced Layout Builder loads a blank page #1341802Hi,
Thanks for the update, it sounds like there is a local problem with your Firefox browser then. Please let us know if you should need any further help on the topic.
Best regards,
RikardHi,
Thanks for the update. The header behaves as it should when the parent theme is active, so the problem is coming from your child. I had a look in your child but I couldn’t see anything obviously wrong in there. Could you try to remove all your customisations, then add them back one by one, to see what is causing the problem please?
Best regards,
RikardFebruary 22, 2022 at 3:53 pm in reply to: Hotfix for the Missing Logo issue on Enfold 4.8.6.4 #1341800Hi Susanne,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardFebruary 22, 2022 at 3:51 pm in reply to: /wp-content/uploads/avia_fonts/flaticon/flaticon.woff2 #1341799Hi,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi Katrine,
Please try the following in Quick CSS under Enfold->General Styling:
@media only screen and (max-width: 767px) { .responsive #top .cart_dropdown { z-index: 1; } .responsive #top .logo { width: 45%; } }Best regards,
RikardHey alliansohog,
Thanks for the screenshot. So you are looking to have a transparent header on mobile? If so, then please refer to this: https://kriesi.at/documentation/enfold/header/#transparent-header-on-mobile
Best regards,
RikardHey Kellee,
If you don’t own a license, then you can purchase one here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Best regards,
RikardHi,
Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey Greg,
Thanks for the login details. It’s working as it should when I disable footer.php and header.php in your child theme. Could you try updating those files with the content from the parent theme to see if that helps please? You can add your customisations back in after that.
Best regards,
RikardFebruary 22, 2022 at 9:48 am in reply to: Very big Problem with Enfold / Advanced Layout Builder #1341764Hi,
Thanks for the update. I wrote that the problem is reproducible on your site, so I don’t think changing users would change anything. I also wrote that I cannot reproduce the problem on a local installation. In other words; it’s not working on your site, but it is working on a test installation.
Best regards,
RikardFebruary 22, 2022 at 9:44 am in reply to: I am trying to figure out if I need to be buying enfold – can't tell what my web-designer who is ghosting me did with buying it #1341763Hey TintoNeedsHelp,
Thanks for reaching out to us. I’m not sure I fully understand the problem you are having, but updating to the latest version (4.9) of the theme should hopefully resolve it. If you don’t have access to the theme files on Themeforest, then I would recommend that you purchase your own license, since you won’t be able to update the theme otherwise. You can get your own license here: https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990
Also please follow this in order to register your theme license: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardFebruary 22, 2022 at 9:38 am in reply to: Theme License has expired on September 28th, 2017 #1341762Hi Siobhan,
Your theme license will never expire, but your support period will. If you need to renew it, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We recently implemented a check for a valid support on the forum, since it’s a requirement from Themeforest/Envato.
Best regards,
RikardFebruary 22, 2022 at 9:36 am in reply to: Enfold Widgets For Footer Not Working With WordPress 5.8 #1341761Hi,
Great, I’m glad to hear that it’s working with the latest version. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that you got it working, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardFebruary 22, 2022 at 9:29 am in reply to: Edit in Advanced Layout Builder loads a blank page #1341756 -
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