You searched for - Support | Kriesi.at - Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 13,291 through 13,320 (of 91,855 total)

← 1 2 3 … 443 444 445 … 3,060 3,061 3,062 →

Author

Posts
March 19, 2022 at 10:29 am in reply to: Lost Background after upgrade #1345177

Rikard
Keymaster

Hey prosoundonline,

Please post admin WordPress login details in private to your staging site, so that we can have a closer look.

Best regards,
Rikard

March 19, 2022 at 10:26 am in reply to: Leere Seite #1345176

Rikard
Keymaster

Hi,

Thanks for the update. What is the password for the front page? Also, are we allowed to temporarily deactivate plugins for debugging purposes?

Best regards,
Rikard

March 19, 2022 at 10:22 am in reply to: Templates #1345175

Rikard
Keymaster

Hey daves1997,

You can check all demos here: https://kriesi.at/themes/enfold-overview/

Best regards,
Rikard

March 19, 2022 at 10:20 am in reply to: Internal server error on all Enfold site #1345174

Rikard
Keymaster

Hey dolandr,

Does it make any difference if you rename the plugin folder via FTP? That should deactivate all plugins. If you need help with that, then please include admin WordPress and FTP login details in private.

Best regards,
Rikard

March 19, 2022 at 10:14 am in reply to: Deactivate Mailchimp pop up form code from website #1345173

Rikard
Keymaster

Hey NicoleVA,

Thanks for the login details. I checked in your WP File manager plugin, and it looks to be added in header.php in your child theme. It starts at line 68 and ends at line 75.

Best regards,
Rikard

March 19, 2022 at 10:09 am in reply to: Logo not visible in mobile view #1345172

Rikard
Keymaster

Hi Paul,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 19, 2022 at 10:02 am in reply to: Containre of my website has shrunk in width #1345171

Rikard
Keymaster

Hey lapw235,

If you need help with your site, then please post a link to where we can see the actual problem.

Best regards,
Rikard

March 19, 2022 at 10:01 am in reply to: Color Section Element Visibility Not Working #1345170

Rikard
Keymaster

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 19, 2022 at 10:00 am in reply to: Theme customization not available – critical error #1345169

Rikard
Keymaster

Hi,

You can use the email in private, just make sure to post the login details here in private, so that all moderators have access to them. You should be able to get FTP login details via your hosting provider.

Best regards,
Rikard

March 19, 2022 at 9:56 am in reply to: Footer not displaying correctly #1345168

Rikard
Keymaster

Hey CPM_usa,

Are you overriding footer.php or header.php in a child theme? If so, then try replacing those files with the parent theme files, then add your customisations back in.

Best regards,
Rikard

March 19, 2022 at 9:55 am in reply to: Fallback image in color section #1345167

Rikard
Keymaster

Hi,

I’m glad that Ismael could help you out, please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 18, 2022 at 8:14 pm in reply to: Wrong footer content shown #1345151

Rikard
Keymaster

Hi Grobi,

Great, I’m glad that Yigit could help you out. Templates which are being overridden in child themes don’t have to be updated in general, but if there is a change in the parent theme file, then the file in the child theme might have to be updated as well, like in this case.

Best regards,
Rikard

March 18, 2022 at 8:09 pm in reply to: center column #1345149

Rikard
Keymaster

Hi,

Great, I’m glad that you found a solution, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 18, 2022 at 8:04 pm in reply to: woo Product purchase button in avia #1345148

Rikard
Keymaster

Hey Art_Discovery,

I’m not sure exactly what you are looking to change on the page you linked to, could you try to explain your intentions a bit further please? If you are a screenshot highlighting what you would like to achieve, then please share that with us.

Best regards,
Rikard

March 18, 2022 at 8:02 pm in reply to: It is not correct pay support if you have bug. #1345147

Rikard
Keymaster

Hi,

Thanks for the update. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

March 18, 2022 at 8:00 pm in reply to: Hyperlink #1345146

Rikard
Keymaster

Hi,

I removed the margin you added in the element options, then added padding to it instead using CSS in Quick CSS. Please review your site.

Best regards,
Rikard

March 18, 2022 at 7:53 pm in reply to: Theme customization not available – critical error #1345145

Rikard
Keymaster

Hi Liana,

We can upload the new version of the theme for you in a separate folder on your current site, that gives you an opportunity to try it out, and quickly switch back if something should go wrong. If you would like help with that, then please include admin WordPress and FTP login details in private.

Best regards,
Rikard

March 18, 2022 at 5:44 pm in reply to: Why do images appear as their own web pages? #1345125

Rikard
Keymaster

Hey dcarlsondesign,

You should be able to do that with the Yoast SEO plugin: https://themeskills.com/disable-media-attachment-pages-wordpress/

Best regards,
Rikard

March 18, 2022 at 5:42 pm in reply to: How to make bold body font bolder #1345122

Rikard
Keymaster

Forgot to close :-)

March 18, 2022 at 5:42 pm in reply to: How to make bold body font bolder #1345121

Rikard
Keymaster

Hi,

Thanks for the update, and for letting us know. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 18, 2022 at 3:14 pm in reply to: Form not working #1345102

Rikard
Keymaster

Hey anabeleng2,

Could you try updating the theme to the latest version (4.9) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please try the suggestions in this article: https://kriesi.at/documentation/enfold/contact-form/#my-contact-form-is-not-sending-emails-

Best regards,
Rikard

March 18, 2022 at 3:13 pm in reply to: Header Bild einfügen? #1345100

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 18, 2022 at 3:11 pm in reply to: Top menu styling disapearing after a few days #1345099
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
#header_meta .container {
    width: 100%;
    max-width: 100%;
    padding: 0 !important;
}
}
```
Best regards,
Rikard
March 18, 2022 at 3:08 pm in reply to: Empty white space #1345098

Rikard
Keymaster

Hey tammiviestinta,

I see that some resources on your site is minified/cached, could you try clearing that to see if it helps please? If not, then please try to temporarily deactivate it.

We would appreciate if you could send us login details in each thread, so that we don’t have to go through your old threads in order to find login details.

Best regards,
Rikard

March 18, 2022 at 3:01 pm in reply to: LayerSlider Front End Problem #1345094

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 18, 2022 at 1:41 pm in reply to: Footer is missing #1345069

Rikard
Keymaster

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 18, 2022 at 12:47 pm in reply to: Leere Seite #1345060

Rikard
Keymaster

Hi,

Please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

March 18, 2022 at 12:44 pm in reply to: Blog posts disappeared #1345058

Rikard
Keymaster

Hi,

Thanks for that. I see that the Post Slider is not displaying on your site, but I can’t reproduce the problem on a test installation. Are you overriding anything in your child theme which might affect that element maybe? You can check if the problem is coming from your child if you activate the parent theme. If it starts working after that, then the problem is coming from the child. If you need further help, then please include FTP login details in private as well.

Best regards,
Rikard

March 18, 2022 at 12:27 pm in reply to: 2 Columns – Footer on mobile does not make columns in line #1345054
Rikard
Keymaster
Hey twofab,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 767px) {
#custom_html-4 {
    margin: 30px 0 30px -12px;
}
}
```
Best regards,
Rikard
March 18, 2022 at 12:23 pm in reply to: Footer is missing #1345051

Rikard
Keymaster

Hey Mikaelkm,

Thanks for the login details. Could you try to replace header.php in your child theme with the parent theme file, to see if that helps? You can add your customisations back in after that.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 13,291 through 13,320 (of 91,855 total)

← 1 2 3 … 443 444 445 … 3,060 3,061 3,062 →