You searched for - Support | Kriesi.at - Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 13,261 through 13,290 (of 91,855 total)

← 1 2 3 … 442 443 444 … 3,060 3,061 3,062 →

Author

Posts
March 22, 2022 at 7:28 pm in reply to: Audioplayer – delete inverted commas in the titles #1345573

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

March 22, 2022 at 7:21 pm in reply to: Gallery not working after update to 4.9 #1345572

Rikard
Keymaster

Hey cpetroff1321,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please enable debug mode, so that we can look at the shortcodes: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode. We can do it for you if you give us permission to do so, and Appearance->Theme Editor is active on your installation.

Best regards,
Rikard

March 22, 2022 at 7:17 pm in reply to: Social Icons don't appear in Portrait Mode on Mobile #1345571
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
.header-scrolled span.logo img, .header-scrolled-full span.logo img {
    max-height: 35px;
    margin-top: 5px;
}
```
Best regards,
Rikard
March 22, 2022 at 7:10 pm in reply to: Fix issues after theme update #1345567

Rikard
Keymaster

Hi,

Thanks for the login details. Could you share FTP login details in private as well please?

Best regards,
Rikard

March 22, 2022 at 8:38 am in reply to: Cannot Log-in for support #1345481

Rikard
Keymaster

Hi Dan,

I see that the email you used to contact us here is already registered on our support forum, did you manage to register?

Best regards,
Rikard

March 21, 2022 at 8:48 pm in reply to: Reusable Content / Repeatable Content #1345410

Rikard
Keymaster

Hi StuWeTueHo,

Did you check the Page Content element, or the Custom Element Template functionality? https://kriesi.at/documentation/enfold/custom-element-templates/

Best regards,
Rikard

March 21, 2022 at 5:18 pm in reply to: Footer not displaying correctly #1345376

Rikard
Keymaster

Hi,

Please send us admin WordPress and FTP login details in private. Also please verify that you have backups of your site, and give us permission to change relevant files on your installation.

Best regards,
Rikard

March 21, 2022 at 5:16 pm in reply to: Equal Column Height #1345374

Rikard
Keymaster

Hey ginnywills,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 21, 2022 at 5:09 pm in reply to: custom blog grid structure #1345373

Rikard
Keymaster

Hi,

Great, I’m glad that Mike could help you out :-)

Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

March 21, 2022 at 5:07 pm in reply to: widget combo – title hide / meta categorie deactivate #1345372

Rikard
Keymaster

Hey lauterkeit,

I can’t see the element on your actual site, could you post a link to where we can see it please? Also, are you looking to remove all the elements in the screenshot?

Best regards,
Rikard

March 21, 2022 at 5:05 pm in reply to: Posts: remove date and lines #1345370

Rikard
Keymaster

Hi,

I’ve edited the CSS for you, and it’s applying to your site now. Please review it.

Best regards,
Rikard

March 21, 2022 at 4:54 pm in reply to: Responsive #1345369

Rikard
Keymaster

Hi,

The CSS is not applying, as you can see in your screenshot. If you need further help, then we need to be able to see the element on an actual site. If you are working locally, then please upload the site to a live site. We can’t find out what is wrong by only looking at screenshots.

Best regards,
Rikard

March 21, 2022 at 4:51 pm in reply to: Reduce padding/margin in burger menu #1345367

Rikard
Keymaster

Hey Stefan,

Could you post a link to where we can see the element in question please?

Best regards,
Rikard

March 21, 2022 at 4:49 pm in reply to: Social Icons don't appear in Portrait Mode on Mobile #1345366
Rikard
Keymaster
Hi,

Thanks for the update. Please try this CSS as well:
```
@media only screen and (max-width: 767px) {
.responsive .logo img, .responsive .logo svg {
    max-width: 65%;
}
}
```
Best regards,
Rikard
March 21, 2022 at 1:50 pm in reply to: Responsive #1345351
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
@media only screen and (min-width: 768px) and (max-width: 1024px) {
.titolo {
    margin: 0;
}
}
```
Best regards,
Rikard
March 21, 2022 at 1:44 pm in reply to: Last Version ?? #1345349

Rikard
Keymaster

Hi,

Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

March 21, 2022 at 1:41 pm in reply to: Posts: remove date and lines #1345348

Rikard
Keymaster

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

March 21, 2022 at 1:39 pm in reply to: Home page broken #1345347

Rikard
Keymaster

Hi,

Thanks for the update. That might be the problem yes, but if it works as it should in a regular browser, then it shouldn’t be anything to worry about.

Best regards,
Rikard

March 20, 2022 at 7:17 pm in reply to: Home page broken #1345281

Rikard
Keymaster

Hey keir2012,

The login token you sent is not working, please check and post a new one. I tried loading your site, but I can’t see the problem in your screenshot. Is this only happening only when using Google page speed insight? If so, then it shouldn’t be anything to worry about, as long as it loads as it should in a regular browser.

Best regards,
Rikard

March 20, 2022 at 7:14 pm in reply to: Hyphenation #1345280

Rikard
Keymaster

Hi,

Thanks for helping out @guenni007 :-)

Best regards,
Rikard

March 20, 2022 at 10:42 am in reply to: Theme Option > General Styling changes are not updating #1345239

Rikard
Keymaster

Hi,

Thanks for that. I checked your site again, and your settings seem to be applying as they should now. Could you check and verify that on your end too please? You might have to check in an incognito or private browser window, to avoid local caching. I didn’t change anything on your site.

Best regards,
Rikard

March 20, 2022 at 10:38 am in reply to: remove masonry blog fee post dates #1345238
Rikard
Keymaster
Hi schwabino,

Please try the following in Quick CSS under Enfold->General Styling:
```
span.av-masonry-date, li.news-content span.news-time {
  display: none; 
}
```
Best regards,
Rikard
March 19, 2022 at 7:38 pm in reply to: Quote #1345207

Rikard
Keymaster

Hi Josephine,

I can’t see any blockquotes on the page you linked to, could you post a link to where we can see the actual element which you are trying to target please?

Best regards,
Rikard

March 19, 2022 at 7:36 pm in reply to: Hyphenation #1345206

Rikard
Keymaster

Hi Josephine,

I’m not sure if this problem is theme related, does the same problem happen if you activate another theme for example? If it does, then it would likely be better to reach out to the developers of the plugin for further help.

Best regards,
Rikard

March 19, 2022 at 7:21 pm in reply to: YouTube Video Not Showing Thumbnail – Black Screen #1345204

Rikard
Keymaster

Hi Julio,

Please try using the URL format in private instead, to see if that helps.

Best regards,
Rikard

March 19, 2022 at 7:19 pm in reply to: Deactivate Mailchimp pop up form code from website #1345203

Rikard
Keymaster

Hi,

It’s in your child theme under /wp-content/themes/enfold-child/

Best regards,
Rikard

March 19, 2022 at 7:17 pm in reply to: Produkt-Raster Firefox Links öffnen nicht im gleichen Tab #1345202

Rikard
Keymaster

Hi,

Did you register your theme license? If not, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/

If that doesn’t work, then please try to install and configure this plugin: https://envato.com/market-plugin/

If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

March 19, 2022 at 6:43 pm in reply to: Wrong footer content shown #1345200

Rikard
Keymaster

Hi,

Yes that is correct, updating means simply replacing the file in the child theme with the parent theme file. After that, the customisation can be added back in.

Best regards,
Rikard

March 19, 2022 at 6:41 pm in reply to: Theme Option > General Styling changes are not updating #1345199

Rikard
Keymaster

Hi,

Thanks for the login details. Your settings start working when I deactivate file compression under Enfold->Performance, but I’m not sure why it’s not working when enabled. Could you share FTP login details with us as well please?

Best regards,
Rikard

March 19, 2022 at 6:35 pm in reply to: Toggle #1345197

Rikard
Keymaster

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 13,261 through 13,290 (of 91,855 total)

← 1 2 3 … 442 443 444 … 3,060 3,061 3,062 →