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Hi Tony,
If it was up to us, then we would provide support for free. Themeforest/Envato requires us to check for valid support periods though, and that is something we need to follow if we want to continue to sell our product on their platform.
If you need help with something, then please post your question here. If you want to purchase a support license, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardHey monetary-metals,
Please check the link in private. If you should need any other version, then please let us know here.
Best regards,
RikardHi,
Thanks for that. I checked that link on a few pages, and it seems to be working fine on my end. Could you let us know how to reproduce the problem please?
Best regards,
RikardMay 2, 2022 at 7:36 pm in reply to: GiveWP + Events Calendar + WooCommerce + Enfold = multiple AVIA element failures #1350235Hi,
Thanks for the update, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
If you need further help, then please post a link to where we can see the actual problem.
Best regards,
RikardHey advteksol,
Thanks for the login details. Your security plugin might be blocking the traffic, please try to install and configure this plugin instead: https://envato.com/market-plugin/
Best regards,
RikardMay 2, 2022 at 6:08 pm in reply to: V 4.9.2.2. // Footer display problem between the main theme and the child theme #1350227Hey Philippe,
I can’t login to your site, since the WordPress login page is redirecting to the front page.
If you are overriding header.php, footer.php, or both in your child theme, then please try replacing those files with the parent theme files. You can add your customisations back in after that.
Best regards,
RikardHi,
Thanks for the update, I’ll go ahead and close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi Michael,
Thanks for the login details. First off, could you try updating the theme to the latest version (4.9.2.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi Franz,
Great, I’m glad that Ismael could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHey eXtremeHosting,
Please try using the full URL in your anchor links, for example:
https://your.site/page/#anchorIf you need further help, then please post a link to where we can see the actual problem.
Best regards,
RikardHey tebitron gmbh,
Thanks for the login details. What exactly are you struggling with?
Best regards,
RikardHi billyrex6,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardMay 2, 2022 at 5:37 pm in reply to: Product filter disappear in sidebar after update on 4.9.2.1 #1350216Hi,
Thanks for the update, and sorry for the problem. We’ll let you know here once we have a solution ready for you.
Best regards,
RikardHi Vera,
Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHey justinteo85,
First off, could you try updating the theme to the latest version (4.9.2.2) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update. If not, then please post admin WordPress login details in private, so that we can have a closer look at your site.
Best regards,
RikardMay 1, 2022 at 9:36 am in reply to: Footer automatically changed to default WP footer after Enfold update #1350110Hi Marcel,
Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardMay 1, 2022 at 9:29 am in reply to: Top of page hidden by header ribbon on mobile – but only on one page! #1350106Hi,
Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardHi,
You have open/incomplete CSS in Quick CSS:
/* CONTROLS RETURN TO TOP */ #scroll-top-link { position: fixed; border-radius: 2px; height: 60px; width: 60px; line-height: 60px; text-decoration: none; text-align: center; opacity: 0; right: 50px; bottom: 50px; z-index: 1030; visibility: hidden; font-weight: bold; font-size: 45px;That is likely why the theme options are not applying.
Best regards,
RikardHi wohlenberg,
Sorry for the problem. I see that you are running an old version of the theme, could you try to update to the latest version (4.9.2.2) to see if that helps please? The update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardApril 30, 2022 at 10:31 am in reply to: 4 Problems – Icon Animation, White Space, Layer Slider & Header #1350022Hi Peter,
Thanks for the update, I’m glad to hear that most of your problems are solved.
The LayerSlider is bundled with the theme, which means it cannot be updated separately from the theme. New versions of LayerSlider will be added for you when you update the theme.Best regards,
RikardHi,
Please try this for the sidebar lists:
.sidebar .widget ul { padding-left: 18px; list-style: disc; }I can’t see any specific styling being applied to this text:
At Live Edge Wood Craft, we work hard to make sure our customers have a great experience. Whether you’re a craftsman looking for live edge slabs to use in your customer’s project, or a consumer looking for live edge slabs or custom furniture, you’ll get the best from us.
That means it will get the default styling of 13 pixels from the theme. If you want to change the default font size, then you can do so under Enfold->General Styling->Typography. If you want specific styling for that paragraph only, then you can do it manually like this:
<p style="font-size: 16px;">Your text goes here</p>Best regards,
RikardHi Ingrid,
Please try the following in Quick CSS under Enfold->General Styling:
.page-id-3509 .av-kxheo24x-a2c8ca7595292357a7775c1d2a14a8c9 { margin: 30px 0 60px 0; }Best regards,
RikardHi Mark,
Great, I’m glad that you found a solution, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi Alexia,
Your theme license is valid for life, but you might have to renew your support period. If that is expired, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
Rikard -
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