Hi Dan,

I’m not sure if I can see the problem on my end, could you share a screenshot highlighting it please?

Best regards,
Rikard

Hi,

Thanks for that. The Preview function in WordPress doesn’t always parse the theme shortcodes correctly unfortunately, and that seems to be the case with the Portfolio item in question. I’m not sure why that is, but you could try removing elements which might contain special code or similar on the page in private. Also, why do you need the preview functionality, if the post is already published?

Best regards,
Rikard

Hey steveallie,

I see that you are running a very old version of the theme, and the update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey sbiar,

Thanks for the login details. If you want to try the new version out, then you can upload it to a separate folder so that you can activate the old version if you should run into problems. If you need further help with updating, then please share FTP login details with us as well.

Best regards,
Rikard

Hi Paul,

Did you register your theme license, and did you add a token to the backend? If not, then please refer to this: https://kriesi.at/documentation/enfold/theme-registration/

If you should still have problems after that, then please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

Hi max2consulting,

If things works as they should after clearing the cache, then you are likely getting cached result prior to that. If you need further help, then please post a link to where we can see the actual problem.

Best regards,
Rikard

Hey freddyB,

Could you post a link to where we can see the results you are getting please?

Best regards,
Rikard

Hi,

Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for the clarification. I see the problem on your site, I can’t reproduce it on a test installation though. Does it make any difference if you deactivate all plugins, or activate the parent theme?

Best regards,
Rikard

Hi,

Thanks for the update. I’m not sure I understand your last question, could you try to ask it in a different way please? If you want to check the elements with the flex_column class, then please inspect the site in your browser, then search for the class in question.

Best regards,
Rikard

Hi nicolodemaria,

We still don’t support the Elementor plugin. Please try reaching out to their support for further help.

Best regards,
Rikard

Hi Angelo,

Does it help if you clear your browser cache, or check in a different browser? If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

Hi,

Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,

Thanks for that. /wp-admin/ leads to a 404 page, and /wp-login.php gives me this message:

Access denied Error code 1020
You do not have access to wearesrna.org.

The site owner may have set restrictions that prevent you from accessing the site. Contact the site owner for access or try loading the page again.

How can we login to your site?

Best regards,
Rikard