You searched for - Support | Kriesi.at - Premium WordPress Themes

Forum Replies Created

Viewing 30 posts - 12,271 through 12,300 (of 91,855 total)

← 1 2 3 … 409 410 411 … 3,060 3,061 3,062 →

Author

Posts
May 12, 2022 at 9:14 am in reply to: Layer Slider update #1351501

Rikard
Keymaster

Hi,

Thanks for the update. Those warnings seem to be coming from the Visual Form Builder plugin, maybe that plugin is not compatible with your PHP version?

Best regards,
Rikard

May 12, 2022 at 9:01 am in reply to: enfold builder styles not saved any more or overwritten #1351499

Rikard
Keymaster

Hi,

Great, I’m glad that we could help, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 12, 2022 at 8:22 am in reply to: Not getting Password after Registation #1351490

Rikard
Keymaster

Hi Thoams,

I’ve set a password for you. Please try logging in with your email, and the password in private.

Best regards,
Rikard

May 12, 2022 at 8:20 am in reply to: Layer Slider update #1351488

Rikard
Keymaster

Hey smarta-brett,

The latest version of the theme contains that version: https://kriesi.at/documentation/enfold/changelog/. Please try to update to that: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update

Best regards,
Rikard

May 12, 2022 at 8:17 am in reply to: Excerpt box #1351487

Rikard
Keymaster

Hey Magdalena,

You might have to select to show when you are editing you post; click Screen Options in the top right hand corner, then select to show the Excerpt box there. If you need further help, then please post admin WordPress login details in private.

Best regards,
Rikard

May 12, 2022 at 8:16 am in reply to: Preview page not working #1351486

Rikard
Keymaster

Hi,

Thanks for the update. We’ll keep this thread open, in case you should need any further help on the topic.

Best regards,
Rikard

May 11, 2022 at 7:26 pm in reply to: Accordion Toggle Content Color #1351431
Rikard
Keymaster
Hi,

Please try this CSS instead:
```
.toggle_wrap .toggle_content {
    color: #000 !important;
    background-color: #fff !important;
}
```
Best regards,
Rikard
May 11, 2022 at 7:24 pm in reply to: Grid background image #1351430
Rikard
Keymaster
Hi,

Thanks for that. So you want to remove the white background? If so then try this CSS as well:
```
#grid1 .flex_cell {
    background-color: transparent;
}
```
Best regards,
Rikard
May 11, 2022 at 7:13 pm in reply to: Can't change the breakpoint for my website #1351429
Rikard
Keymaster
Hi Bea,

Please try the following in Quick CSS under Enfold->General Styling:
```
@media only screen and (max-width: 1130px) {
  nav.main_menu {
    display: block !important;
  }
  #avia-menu .menu-item {
    display: none;
  }
  .av-burger-menu-main.menu-item-avia-special {
    display: block;
  }
}
```
Thanks @niguli for helping out :-)

Best regards,
Rikard
May 11, 2022 at 7:08 pm in reply to: enfold builder styles not saved any more or overwritten #1351428
Rikard
Keymaster
Hi,

Thanks for the clarification. This CSS in your child theme seems to be overriding the element settings:
```
.avia-data-table.avia_pricing_minimal td, p {
    font-style: normal;
	font-size: 15px;
}
```
Please try to remove the paragraph part:
```
.avia-data-table.avia_pricing_minimal td {
    font-style: normal;
	font-size: 15px;
}
```
Best regards,
Rikard
May 11, 2022 at 7:02 pm in reply to: Page Editor Spinning Wheel #1351427

Rikard
Keymaster

Hi,

Thanks for that. It’s not possible to open any of those files on Google Drive, and it’s not possible to extract the zip file after it’s been downloaded locally either. Please check the file.

Best regards,
Rikard

May 11, 2022 at 6:59 pm in reply to: Support contract renewal #1351426

Rikard
Keymaster

Hi,

Great, I’m glad that Yigit could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

May 11, 2022 at 6:56 pm in reply to: Theme update #1351425

Rikard
Keymaster

Hi Mabludo,

Please try to install and configure this plugin: https://envato.com/market-plugin/. If that doesn’t work either, then please post admin WordPress login details in private.

Best regards,
Rikard

May 11, 2022 at 6:50 pm in reply to: Can't Import font files #1351424

Rikard
Keymaster

Hi,

Thanks for that. I’m seeing the same problem on my end unfortunately. It’s very difficult to say what could be going wrong, since a 500 server error is a very general error message. Could you try reaching out to your hosting provider, to see if they can see why the server is responding that way maybe?

Best regards,
Rikard

May 11, 2022 at 3:51 pm in reply to: Why Don't I See Text Edit Buttons? #1351405

Rikard
Keymaster

Hi,

Thanks for the update. I’ll go ahead and close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

May 11, 2022 at 3:40 pm in reply to: Left AND Right Sidebar? #1351403

Rikard
Keymaster

Hi,

You can select to hide the columns you don’t want to show on mobile under Advanced->Responsive in the element options.

Best regards,
Rikard

May 11, 2022 at 3:31 pm in reply to: Page Editor Spinning Wheel #1351398

Rikard
Keymaster

Hi,

Thanks for the update. Could you share server error logs with us please? Also please try reaching out to Yoast SEO support, to see if they can see what is going wrong.

Best regards,
Rikard

May 11, 2022 at 3:25 pm in reply to: enfold builder styles not saved any more or overwritten #1351395

Rikard
Keymaster

Hey nicholast10,

Thanks for the login details. I’m not sure I understand the problem you are having, could you try to explain it in further detail please?

Best regards,
Rikard

May 11, 2022 at 3:23 pm in reply to: Featured video below description #1351394

Rikard
Keymaster

Hi,

You can create your own product pages using the Layout Builder, it would not be a template though.

Best regards,
Rikard

May 11, 2022 at 3:21 pm in reply to: I have a problem with the Enfold update to 4.9.2.3 #1351391

Rikard
Keymaster

Hey Holger,

1. I don’t think that it’s possible to purchase anything on the Envato platform without having an account. I’m not 100% sure though, so you might want to reach out to their support for further help.

2. Please give your token the correct permissions: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

Best regards,
Rikard

May 11, 2022 at 3:18 pm in reply to: Color section background video overlap next section #1351388

Rikard
Keymaster

Hi,

Thanks for that. I see the problem on your site, but I’m not able to reproduce it on a test installation. Could you try turning off all caching and minification to see if that makes any difference please? You could also try to deactivate all plugins.

Best regards,
Rikard

May 11, 2022 at 2:29 pm in reply to: Support contract renewal #1351377

Rikard
Keymaster

Hi,

Great, please let us know if you should need any further help on the topic.

Best regards,
Rikard

May 11, 2022 at 2:25 pm in reply to: Ansichts Problem #1351376

Rikard
Keymaster

Hi,

Thanks for the clarification. Where can we see the actual elements?

Best regards,
Rikard

May 11, 2022 at 12:37 pm in reply to: Color section background video overlap next section #1351361

Rikard
Keymaster

Hey mvi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

May 11, 2022 at 12:34 pm in reply to: Page Editor Spinning Wheel #1351359

Rikard
Keymaster

Hi,

Great, I’m glad that you found the problem. Does the same thing happen if you activate Yoast SEO back?

Best regards,
Rikard

May 11, 2022 at 12:33 pm in reply to: Moving images and content does not appear. #1351358

Rikard
Keymaster

Hi Ray,

Thanks for the login details. Please turn off file compression under Enfold->Performance, as there is conflict with that functionality and the SG Optimiser plugin.

Best regards,
Rikard

May 11, 2022 at 11:43 am in reply to: Support contract renewal #1351351

Rikard
Keymaster

Hey Paolo,

Thanks for the login details. Could you try updating the theme to the latest version (4.9.2.3) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

May 11, 2022 at 11:39 am in reply to: Google maps api #1351350

Rikard
Keymaster

Hi Matt,

I’ve never heard of any of our customers having to pay, but billing details is a requirement from Google. As far as I can see here, the embedded option is unlimited, and thus free: https://mapsplatform.google.com/pricing/

Best regards,
Rikard

May 11, 2022 at 11:35 am in reply to: Ansichts Problem #1351349

Rikard
Keymaster

Hey tsvweinsberg,

Thanks for the screenshots. I’m not sure I understand your intentions though, maybe due to poor translation from Google Translate. Could you please post a link to where we can see the elements in question, and try to explain what you would like to achieve a bit further please?

Best regards,
Rikard

May 11, 2022 at 11:32 am in reply to: Expired Enfold licence #1351345

Rikard
Keymaster

Hi Nicholas,

I checked your account, and it says you have valid support until 2022-06-22, could you try logging in again please? You might have to use a different browser.

The theme licenses are valid for life, but support licenses expire. If you need to extend support at some point, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Best regards,
Rikard
Author

Posts

Viewing 30 posts - 12,271 through 12,300 (of 91,855 total)

← 1 2 3 … 409 410 411 … 3,060 3,061 3,062 →