Hi,

Thanks for that. I checked a few pages, and the Layout Builder seems to be loading fine on some, but not on others. Is that what you are seeing on your end too? I wanted to upload a fresh copy of the latest version of the theme, but the FTP details only seem to lead to the live site. Could you share FTP details for the staging site as well please?

Best regards,
Rikard

Hi,

That element has a UL parent, look for the avia-menu ID.

Best regards,
Rikard

Hi,

Thanks for the update. We can’t debug third party plugins unfortunately, maybe the author of the plugin could help you out further? You could also try looking for an alternative plugin.

Best regards,
Rikard

Hi,

Thanks for the update. I’m not so sure about the source of this information, did you manage to verify if this person is working for an actual company? It might be an attempt to scam you or to gain access to your site.

Best regards,
Rikard

Hey staffordhrconsulting,

Please try to install and configure this plugin: https://envato.com/market-plugin/

Best regards,
Rikard

Hi,

Great, I’m glad that you got it working. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hey apmenuiseries09,

I’m not sure I understand your problem, it should be possible to organise your menu in any way you see fit under Appearance->Menus. Could you let us know how to reproduce the problem you are having? If this is only happening on a specific site, then please give us access to that in private.

Best regards,
Rikard

Hey dactor12,

It can’t be a theme problem if the theme is not even installed, are you sure that you are uploading the correct zip file? https://serverguy.com/wordpress/pclzip-err-bad-format-10/

Best regards,
Rikard

Hi,

I can see the problem on your actual site, but I can’t reproduce it on a test site: https://wpexpert.se/enfold/. Could you try to temporarily deactivate all plugins, or activate the parent theme, to see if that makes any difference? You could also try setting a different menu under Enfold->Main Menu->Alternate Menu For Mobile.

Best regards,
Rikard

Hi,

Thanks for that. Please see screenshot in private for what I’m seeing on my end, that is correct right? On which device and browser are you seeing the results in your screenshot?

Best regards,
Rikard

Hi,

If the problem is not there anymore, then it’s likely nothing to worry about. Please keep an eye out for any problems or further emails, and let us know if you should need any more help here.

Best regards,
Rikard

Hi,

Thanks for that. I think it depends on which device you are using, if the image is displayed in full or not? You can try using CSS though:

@media only screen and (max-width: 767px) {
.page-id-28 #av_section_1 .flex_column {
    width: 80%;
    display: table;
    margin: 0 auto;
}
}

But chances are that you will need a lot of CSS if you want to display them exactly the same on all types of devices.

Best regards,
Rikard

Hi,

Thanks for that. Your site seems to be working normally on my end, and I can’t see any error messages. Maybe this was a temporary problem?

Best regards,
Rikard

Hi,

Great, I’m glad that you solved the problem, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hi Daniel,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard