Forum Replies Created
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September 30, 2022 at 3:05 pm in reply to: theme is not functioning correctly in multiple instances #1367115
Hey lizzybeth84,
1. You can turn off file compression under Enfold->Performance.
2. I tried logging to check your settings, but the details you posted are not working. Please check and verify. If you have a test page where we can see the actual problem, then please link directly to it as well.
Best regards,
RikardHi,
Thanks for the update. Did you register your theme license, and did you make sure that the token has the correct permissions? https://kriesi.at/documentation/enfold/theme-registration/. If the updates should not come through via the theme backend, then you can try to install and configure this plugin: https://envato.com/market-plugin/
Best regards,
RikardHi,
We can’t control your server in any way, so reaching out to the hosting provider would be your best course of action, yes.
Best regards,
RikardHi Franz,
Great, I’m glad that you found the problem, and thanks for the update. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. The default WordPress login URLs are not working, please share your login URL with us as well.
Best regards,
RikardHey karacafer,
Could you post a link to where we can see the actual problem? Also, what exactly are you looking to change?
Best regards,
RikardHey mr desmond jean paul,
I can see the site you linked to fine, what exactly is blocked and by what?
Best regards,
RikardHi,
Your server is returning more than one error: https://snipboard.io/lmbX48.jpg, and it’s returning errors by just trying to navigate on the backend as well: https://snipboard.io/aXN7ec.jpg. This is not a general theme problem, if a theme problem at all. That is why we would need server logs in order to help you out further. Your hosting provider would likely be in a better position to help you out further though.
Best regards,
RikardHi,
Thanks for the update, the login details are working now. I see that the PHP ZipArchive Extension is turned off on your server, could you try activating it to see if that helps please? If you don’t know how to do it, then please reach out to your hosting provider.
Best regards,
RikardHi,
Thanks for your input, we’ll look at writing some more in depth documentation.
Best regards,
RikardSeptember 29, 2022 at 4:24 pm in reply to: Change the colors of the message when you add a product to your basket #1366943Hey mvanstee,
Please try the following in Quick CSS under Enfold->General Styling:
#top div.woocommerce-message { background-color: #CB9F2C; } #top div div.woocommerce-message a.button { background: #8A0304; } #top div div.woocommerce-message a.button:hover { color: #CB9F2C; }Best regards,
RikardHey Menastickers,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Could you try to deactivate all plugins to see what happens then? If you need further help, then please share server error logs with us.
Best regards,
RikardHey Michael,
Thanks for the login token. Could you try to temporarily deactivate all plugins, to see if that changes anything?
Best regards,
RikardHi Christian,
Elementor is not a supported plugin, so we can’t provide support for it unfortunately. I’ve seen many Enfold installations running Elementor on Enfold though, so the problem is likely local to your site. Did you make sure that it’s not a conflict from another plugin or code for example?
Best regards,
RikardHey agenciatrampo,
The site you linked to is not loading on my end, maybe there’s a typo in the URL? If content is disappearing when you save your layout, then it’s very likely that you have open html markup in your content somewhere above the disappearing content. Please check for anything like that.
If you need further help, then please post working login details, and let us know on which page you are having problems.
Best regards,
RikardHey retailtecs,
The login details you posted are not working, please check and verify.
Best regards,
RikardHi,
Great, I’m glad that you got it working, and thanks for sharing your code :-)
Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Thanks for the update. It depends on if you have overridden any theme files in your child? If you have footer.php and header.php in there for example, then they would need to be copied back in from the parent. You can add your customisations back in after that.
Best regards,
RikardSeptember 29, 2022 at 8:55 am in reply to: Enfold Version: 4.6.3.1 – Not compatible with PHP 8.1 #1366849Hi,
We can’t say if something will go wrong during the update or not unfortunately. But you could backup your theme settings under Enfold->Import/Export for example. You could also perform the update on a staging site first, to make sure that everything works as expected there.
Best regards,
RikardSeptember 29, 2022 at 8:53 am in reply to: I want to contact your marketing team of kriesi.at #1366846Hey Sehran Ali,
Thanks for reaching out to us. We don’t have a product by that name.
Best regards,
RikardHi,
Thanks for the update, I’ll close this thread for now then.
Best regards,
RikardHi,
1. The theme files on Themeforest are always the latest version, please download them from there.
2. You can export your theme settings under Enfold->Import/Export as a backup, though your settings should be kept after an update as well.
Best regards,
RikardHi,
Thanks for the update. So you want a different setting on all pages except the home page? If so, then it would likely be better to set your preferred settings in the theme, then add custom CSS for the home page only. Could you do that first of all please?
Best regards,
RikardSeptember 28, 2022 at 3:01 pm in reply to: Woocommece Thumbnails are square since last theme update #1366729Hi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
You can always download the latest version from your Themeforest account, please check there.
Best regards,
RikardHi,
Try this instead:
.woocommerce #avia-menu .menu-item > a > .avia-menu-text { color: #F1F1EE !important; }Best regards,
Rikard -
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