Hi rafaelmontilla,

I see that you are running an old version of the theme, could you try to update to the latest version (5.1.2) to see if that helps please? The update to 5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

Great, I’m glad that you got it working. Please let us know if you should need any further help on the topic, or if we can close it.

Best regards,
Rikard

Hey Siddharth89,

Could you post a link to where we can see the elements in question please?

Best regards,
Rikard

Hey mallorcamedia,

Please try the following in Quick CSS under Enfold->General Styling:

@media only screen and (max-width: 767px) {
.responsive #top .container .av-content-small, .responsive #top #wrap_all .flex_column, .responsive #top #wrap_all .av-flex-cells .no_margin {
    margin: 0 !important;
    width: 100% !important;
}
}

If you should need further help, then please include admin WordPress login details in private.

Best regards,
Rikard

Hi,

Thanks for the update. We’ll leave this thread open for you.

Best regards,
Rikard

Hey rafaelmontilla,

I see that you are running an old version of the theme, could you try to update to the latest version (5.1.2) to see if that helps please? The update to 5.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hi,

If you have registered your theme properly, but the updates are not coming through, then please try to install and configure this plugins to see if that works better: https://envato.com/market-plugin/

Best regards,
Rikard

Hey Lene,

This CSS seems to be causing that to happen:

.html_header_sticky #top .main_menu ul:first-child > li .sub-menu a {
    height: 32px !important;
    line-height: 32px !important;
}

Please try removing it to see what happens then. It looks like it’s added in the WordPress customiser.

Best regards,
Rikard

Hi,

As with any other update, you should have proper backups in place, and you can export your theme settings in the theme options. Try uploading the new version to a new folder first of all.

Best regards,
Rikard

Hey Lene,

7.3 is bundled with the latest version of the theme. If you are not seeing that version, then please update to version 5.1.2: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hey Ad-Min747,

The update to 5.1.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

Best regards,
Rikard

Hey Sascha,

Sorry for the problem. If you can’t get access to the Themeforest account which was used to purchase your theme license, then you would have to buy another license. Otherwise you will have this same problem every time you need to update or access the theme files. Themeforest is the only place where you can purchase our theme.

Best regards,
Rikard

Hi karmenka,

We have replied to your other thread.

Best regards,
Rikard

Hijosephmurphy,

The PHP ZipArchive Extension is deactivated on your server, please try to activate it to see if that helps. If you need help doing so, then please reach out to your hosting provider.

Best regards,
Rikard

Hi,

Thanks for the update. We’ll keep this thread open for you.

Best regards,
Rikard