Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for that. Your site seems to lock up entirely when the child theme is active, but I have no idea why unfortunately, since there is no code actually added to it. Did you try to download a clean child theme and use that instead? Also, do you have server error logs which you can share with us?

Best regards,
Rikard

Hi,

Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

Best regards,
Rikard

Hi,

Thanks for that. I see that you are missing some options there, since you are running an old version of the theme. Please try updating the theme to 5.2.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.

Best regards,
Rikard

Hi,

Thanks for that. I can’t check the content of your child theme though, since Appearance->Theme editor is turned off on your installation. Please enable that, or share FTP login details with us as well.

Best regards,
Rikard

Hi,

Please share FTP login details in private as well, if you want us to upload the theme for you.

Best regards,
Rikard

Hi,

Thanks for the update. So everything is working as it should now then? If you need further help, then please check the login details you posted, as they are not working.

Best regards,
Rikard

Hi,

Thanks for the update. Did you try to disable Google Maps under Enfold->Google Services?

Best regards,
Rikard

Hi,

Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

Best regards,
Rikard

Hi,

You could ask your question here if you like, but you can’t get access to the support forum without a purchase code unfortunately.

Best regards,
Rikard

Hi,

Thanks for that. Try this CSS instead:

.html_entry_id_1304 #header_meta {
  background: #74BCB9 !important;
}

Best regards,
Rikard

Hi,

Please try this CSS instead:

.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover {
  background-color: #bbc7b6!important;
  color: #fff;
}

Best regards,
Rikard

Hi,

There’s no way around it unfortunately. You could try some type of search-and-replace plugin, but I would consider that risky.

Best regards,
Rikard

Hi,

Could you post a link to the actual page please? A backend link without login details is not much use to us.

Best regards,
Rikard

Hey Heiko,

Thanks for reaching out to us. We don’t have support via phone unfortunately.

We can’t help you out with your purchase code, since we don’t have records of that ourselves. You would have to reach out to Envato/Themeforest support for that. They will most likely ask you for proof of purchase though, and likely which email and credit card was used for the purchase.

Best regards,
Rikard