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Hi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardOctober 25, 2022 at 11:54 am in reply to: Lato Font is loaded by Avia Theme and not deleteable #1370137Hi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Thanks for that. Your site seems to lock up entirely when the child theme is active, but I have no idea why unfortunately, since there is no code actually added to it. Did you try to download a clean child theme and use that instead? Also, do you have server error logs which you can share with us?
Best regards,
RikardOctober 25, 2022 at 9:01 am in reply to: Lato Font is loaded by Avia Theme and not deleteable #1370100Hi,
Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Thanks for the update. We would need FTP access in order to help you out further, please post the details in private.
There is nothing in the theme which would make it delete itself.
Best regards,
RikardHi,
Thanks for that. I see that you are missing some options there, since you are running an old version of the theme. Please try updating the theme to 5.2.1: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHi,
Thanks for that. Your child theme looks empty though, I can’t see that you have added any code yourself? Are we allowed to activate it in order to see the actual problem?
Best regards,
RikardHi,
Thanks for that. I can’t check the content of your child theme though, since Appearance->Theme editor is turned off on your installation. Please enable that, or share FTP login details with us as well.
Best regards,
RikardHey john,
You can simply download the theme from your Themeforest account, then upload it to WordPress under Appearance.
Best regards,
RikardHi,
Please share FTP login details in private as well, if you want us to upload the theme for you.
Best regards,
RikardOctober 24, 2022 at 7:03 pm in reply to: Header is invisible and appears once users scrolls down #1370040Hi,
Please try to deactivate JavaScript file compression under Enfold->Performance. There is conflict between the SG Optimiser plugin, and that functionality in the theme.
Best regards,
RikardHi,
Thanks for the update. So everything is working as it should now then? If you need further help, then please check the login details you posted, as they are not working.
Best regards,
RikardHi JannyPolak,
Great, I’m glad that you found the problem on your site :-)
Best regards,
RikardHi,
Thanks for the update. Did you try to disable Google Maps under Enfold->Google Services?
Best regards,
RikardOctober 24, 2022 at 6:48 pm in reply to: Change the background color to the highlighter of the Headline Rotator text #1370035Hi,
Thanks for that. Please try the following in Quick CSS under Enfold->General Styling:
.av-marked-text .av-rotator-text-single { background: red !important; }Best regards,
RikardHi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardHi,
Great, I’m glad that we could help. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
You could ask your question here if you like, but you can’t get access to the support forum without a purchase code unfortunately.
Best regards,
RikardHi,
Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Thanks for that. Try this CSS instead:
.html_entry_id_1304 #header_meta { background: #74BCB9 !important; }Best regards,
RikardHi,
If you want negative bottom margin, then yes, it’s correct. If you want increase the space at the bottom, then use a positive value. https://www.w3schools.com/cssref/pr_margin.php
Best regards,
RikardOctober 24, 2022 at 3:28 pm in reply to: How to change color of hover-background in burger menu #1370002Hi,
Please try this CSS instead:
.html_av-overlay-side #top #wrap_all div .av-burger-overlay-scroll #av-burger-menu-ul a:hover { background-color: #bbc7b6!important; color: #fff; }Best regards,
RikardHey mkochrogge,
Which PHP version are you running on the site? To gain access to the backend, you could try to rename the plugin folder, or the folder of the active theme.
Best regards,
RikardHi,
There’s no way around it unfortunately. You could try some type of search-and-replace plugin, but I would consider that risky.
Best regards,
RikardHi,
There’s no way around it unfortunately. You could try some type of search-and-replace plugin, but I would consider that risky.
Best regards,
RikardHi,
Could you post a link to the actual page please? A backend link without login details is not much use to us.
Best regards,
RikardHey Constanze,
The login page is displaying a 403 error on my end, so I couldn’t login to check your site. If you are overriding header.php or footer.php in a child theme, then please try replacing those files with the parent theme files, then add your customisations back in after that.
Best regards,
RikardHey Heiko,
Thanks for reaching out to us. We don’t have support via phone unfortunately.
We can’t help you out with your purchase code, since we don’t have records of that ourselves. You would have to reach out to Envato/Themeforest support for that. They will most likely ask you for proof of purchase though, and likely which email and credit card was used for the purchase.
Best regards,
RikardOctober 24, 2022 at 1:06 pm in reply to: Change the background color to the highlighter of the Headline Rotator text #1369965 -
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