Forum Replies Created
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November 23, 2022 at 7:17 pm in reply to: Full screen slider doesn't display on mobile until the page is moved #1373677
Hi,
Great, I’m glad that you found the cause of the problem, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardNovember 23, 2022 at 7:16 pm in reply to: Headline rotator Typewriter – could I make it faster? #1373676Hi,
Great, I’m glad that Ismael could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHey Monika,
There’s nothing like that in the theme by default unfortunately, and creating such functionality would be out of scope of theme support.
Best regards,
RikardNovember 23, 2022 at 7:14 pm in reply to: New versions of Enfold not available on Theme Update via Enfold Dashboard #1373674Hi,
Thanks for the update. Why do you need to use both options? If the updates are not coming through via the theme backend as you indicated in your initial post, then please use the Envato Markets plugin instead.
Best regards,
RikardHi Justin,
Thanks for reaching out to us, and for the offer. We don’t have any outsourcing needs at the moment though.
Best regards,
RikardNovember 23, 2022 at 6:06 pm in reply to: New versions of Enfold not available on Theme Update via Enfold Dashboard #1373661Hi,
The theme needs different permissions, please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5. You can use the same token for the Envato Markets plugin though.
Best regards,
RikardHi,
Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Great, I’m glad that you got things working, and thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardNovember 23, 2022 at 1:13 pm in reply to: WP 6.1.1 – Fehlermeldung: Ein Fehler vom Typ E_ERROR wurde in der Zeile 17… #1373634Hi Markus,
So you got this email only once, and there’s not really any problems on your site? If so, then it might have been something temporary. If you are still having problems, then please try deactivating all plugins, to see if that changes anything.
Best regards,
RikardHey Chris_85,
It seems to be working as it should on my end, please see screenshot in private. How can we reproduce the results you are getting on your end?
Best regards,
RikardNovember 23, 2022 at 1:05 pm in reply to: I just bought your theme – license key not working #1373631Hey Christopher,
Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for the update. There are still error messages when trying to edit a page, could you try reaching out to your hosting provider for further clarification please? https://snipboard.io/cV8IRN.jpg
Best regards,
RikardHey Ulrich,
I see that you are running an old version of the theme, could you try to update to the latest version (5.2.1) to see if that helps please? The update to 5.2 has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardNovember 22, 2022 at 8:22 pm in reply to: Further information about Enfold Parallax & Enfold Modern #1373564Hey Stephanie,
Thanks for reaching out to us. You can view all the demos here: https://kriesi.at/themes/enfold-overview/. There’s not really any more details other that what is included in the demos.
You can change most colours in the theme options, and there are different ways of displaying images. You can also select to have a sticky header in the theme options.
Best regards,
RikardNovember 22, 2022 at 8:18 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373563Hi,
The same thing happens when the Block Editor is active, so I don’t think it’s due to that. There are a lot of 404 error when editing the page, could you try reaching out to your hosting provider and clarify why the server is returning those error codes?
Best regards,
RikardNovember 22, 2022 at 4:30 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373545Hi,
Thanks for that, I see the same thing on my end. What happens if you update all plugins, or activate the Classic Editor in the main page of the theme options?
Best regards,
RikardNovember 22, 2022 at 2:56 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373523Hi,
Thanks for that. On which page can we see the problem you are having?
Best regards,
RikardNovember 22, 2022 at 2:54 pm in reply to: Warning: include(/customers/c/4/4/hroptimal.se/httpd.www/wp-content/uploads/avia #1373522Hi sunnubrand,
Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.
Best regards,
RikardNovember 22, 2022 at 2:53 pm in reply to: Warning: include(/customers/c/4/4/hroptimal.se/httpd.www/wp-content/uploads/avia #1373521Hi David,
Are you sure that the upload was complete? If you need further help, then please include FTP login details in private as well.
Best regards,
RikardHi,
Thanks for the update. Did you register your license? https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
RikardHi,
Thanks for that. I’m not sure I fully understand the problem you are having, do mean the border around the image just before the footer? If not, then please post a screenshot highlighting what you are seeing on your end.
Best regards,
RikardHi,
Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardHi,
Thanks for that. I see that you are getting a 403 forbidden error on the admin-ajax.php WordPress file. Does it make any difference if you deactivate all plugins? If not, then please try reaching out to your hosting provider for further clarification as to why the server is returning the 403 error code.
Best regards,
RikardHey ikaika72,
Could you try updating the theme to the latest version (5.2.1) to see if that helps please? https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update.
Best regards,
RikardHey dimarok1,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi,
Great, I’m glad that you got things working as they should. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
RikardNovember 21, 2022 at 8:22 pm in reply to: Veröffentlichung fehlgeschlagen. Die Antwort ist keine gültige JSON-Antwort. #1373421Hi Anja,
Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardNovember 21, 2022 at 8:16 pm in reply to: Update to Enfold 5.2.1 breaks footer and other child elements #1373415Hi,
Thanks for the update. That code is not jumbled, it’s part of an improvement in the theme which allows to only load page or post specific CSS. It’s not really important in your case though, since you should focus on the styling which is added in your child theme. Are they really targeting the elements you are referring to? What you are referring to as styling in the first question is actually a class, not styling.
My suggestion to update on a staging site might not be relevant in your current situation, but it could have been avoided on the live site. You could have fixed the problems on a staging site instead of your production site.
I’m not 100% sure as to why the ID were changed at some point, but I’m sure we have a good reason for doing so, otherwise there would be no point. Having a child theme would not have made any difference in that case, since you have added styling to your child theme, you haven’t overridden any templates in the theme.
Best regards,
RikardNovember 21, 2022 at 5:25 pm in reply to: Browser cache keep bugging me – any suggestions/solutions? #1373402Hi,
Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.
Best regards,
RikardNovember 21, 2022 at 3:46 pm in reply to: Error: Trying to access array offset on value of type null #1373392 -
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