Hi,
Thanks, I tried to login but I got this error: “Jetpack has locked your site’s login page”
Please check.

Best regards,
Mike

Hey Annabmos,
I would like to assist, but just so I understand correctly I have a couple of questions.
Did you use the “Installable WordPress file only” option to download the file?

If you select the “All files & documentation” by mistake, you will not be able to install this zip as is. Instead unzip the file and then locate the installable theme file within it. Please see this article for more information.

If you downloaded the correct file and WordPress is still giving you this error, there is a possibility that a setting in WordPress needs to be adjusted, Please include a admin login in the Private Content area so we can take a look.

Best regards,
Mike

Hey connect4consulting,
Thank you for the link, currently it looks like for mobile you are showing two columns, so the only change is to show different widgets for the mobile versus desktop, which can be done easily with css by including all on the widgets in the footer and hiding them based of screen size using media queries. Here is an example:

@media only screen and (max-width: 767px) {
widget_1 {
display:none!important;
}
}

@media only screen and (min-width: 768px) {
widget_2 {
display:none!important;
}
}

In this code we would change the “widget_1” & “widget_2” with the actual classes of your widgets, which we would need to see.
Alternatively you could use the plugin Widget Options to choose what devices, and pages to show your different widgets.

Best regards,
Mike

Hi,
Yes, these are the pages that are getting the “Forbidden 403” error, on admin-ajax.php, such as /HomeEsp/ ?
I know earlier you wrote that you checked the file permissions with the steps in the article.
Please ask you webhost to check the server logs for why you are getting a “Forbidden 403” error, it will help us to be able to assist.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Glad to help, unless there is anything else we can help with on this issue, shall we close this then?

Best regards,
Mike

Hi,
Glad to help, I notice that your
PHP Post Max Size is 8M &
PHP Max Upload Size is 2M
you may want to ask your webhost to change these to 20M each, there are a few ways to do this and your webhost will know the right way to do it for your server.
Do you plan to import one of the demos?
If so we’ll leave this open until you have successfully done so.

Best regards,
Mike

Hey mollystewart,
I see that in your child theme css you have this css to set the background color for the active tab:

.av-active-tab-title {
    background: #977d32 !important;
}

Please remove this and use this css instead:

a.av-active-tab-title[data-av-tab-section-title="1"] {
background-color: #977d32 !important;
}
a.av-active-tab-title[data-av-tab-section-title="2"] {
background-color: #c1b63c !important;
}
a.av-active-tab-title[data-av-tab-section-title="3"] {
background-color: #8e1b20 !important;
}

Then please clear your browser cache and check.

Best regards,
Mike

Hi,
Thank you for the login, I enabled the custom classes for your elements at: Enfold Theme Options > Layout Builder > Show element options for developers

Then I added the custom class “accordion-icons” in your accordion element, so that we can add some custom css that will only effect the icons within the accordion element.

Then I added this css to your Enfold Theme Options > General Styling > Quick CSS field

.accordion-icons .iconlist_content_wrap p {
margin: 0em !important; 
}
.accordion-icons .iconlist_content_wrap br {
    display: none !important;
}

Please clear your browser cache and check.

Best regards,
Mike

Hi,
Sorry, the solution I found above was for a different version, but I did find the setting for forcing mediaelement.js to load, it is under the Enfold Theme Options > Performance > Self hosted video and audio

I set it to “always load” and enabled your plugin, then tested for the errors above. Everything seems to be running correctly.
Please check.

Best regards,
Mike

Hi,
At the top of the Fontello website is the option to upload icons that you have created, the site will then create the correct font file and package it in the correct format for the theme.

Best regards,
Mike

Hi,
I believe that when the form sends the email to your inbox your spam filter sees what the domain of the site is, but the different “from” domain that you are adding is triggering the spam filter, which trashes it before the spam folder.
Please try making the “from” address the same as the site domain and your inbox, to confirm that you site is sending the message and your inbox will receive it.

Best regards,
Mike

Hey profumopuntoit,
Sorry for the late reply, I tried to find your site from the error log above, and if I looked at the correct domain it looks like you are using Enfold version 4.4, are you currently having the error, or did you roll back to avoid the error?

Please check your webhost to see if you have the one click staging site option, this is a option in most cPanels to create a staging clone of your site so we can test on it and you site will stay up and running. You can always ask your webhost to help you with setting this up if you want.

Here are some screenshots of what it would look like:


If you have this option, Please include a admin login & FTP access in the Private Content area for the staging site (test site) so we can update it and see the error.
From your error log above it looks like you are using PHP 7.3, I’m not sure that this is as stable as PHP 7.0, there is a good chance that downgrading to PHP 7.0 will solve this, but we should test this on a testing site.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Mike