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Viewing 30 posts - 19,081 through 19,110 (of 34,221 total)
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  • in reply to: Enfold Inquiry #1137752

    Hey David Young,
    Thank you for contacting us, I see that you are using Enfold v3.8 which is very old and could have issues with PHP v7.2
    but I also see that you are using WordPress v5.2.3, which will cause issues, because Enfold v3.8 is not WP v5 ready

    A temporarily solution is to try changing your PHP to v5.6, and use this plugin to roll your WP back to v4.9 or v4.8
    Then you can use this plugin to disable future updates.

    You should really update Enfold. I assume that you don’t have access to the Theme Forest account that your theme was purchased from because I see that updates were disabled for your theme.
    The good news is that Enfold is on sale today for our birthday and with a new license and future updates you will also get 6 months of support in our support forum. I would recommend opting for the 12 months of support on the sales page because it is only a little more and it’s the only opportunity to get such great value from our team.

    I understand that you are a school and funds are probably tight, but as long as you store the Theme Forest login in your department, future members will be able to update the theme.

    Best regards,
    Mike

    in reply to: Envato #1137750

    Hey Benjamin,
    Sorry, we have an exclusive contract with Envato to handle all theme licensing.

    Best regards,
    Mike

    in reply to: Edit footer code #1137749

    Hey leveragemktg,
    Try adding this code to the end of your functions.php file in Appearance > Editor:

    function custom_footer_script(){
    	?>
    	<script>
    	/*add your footer script here*/
      </script>
      <?php
      }
      add_action('wp_footer', 'custom_footer_script', 100);

    and replace the line /*add your footer script here*/ with your code.

    Best regards,
    Mike

    in reply to: Cookie Consent Message Bar – link to page – Enfold 4.6.1 #1137735

    Hi,
    Thanks for your feedback, I took another look and found that when I try to reproduce your [av_privacy_link] link in my contact form and it worked correctly. I see we are both using v4.6.2 and I didn’t find any scripts in your functions.php, the only difference was your two plugins, please try disabling your plugins to see if this corrects.

    Best regards,
    Mike

    in reply to: jQuey error in responsive view #1137376

    Hi,
    Sorry for the late reply, for your first post about the /people/ page I see you are getting an error from the popup-maker plugin:

    Failed to load plugin url: https://your-site.wpengine.com/wp-content/plugins/popup-maker/assets/js/mce-buttons.min.js?version=1.8.11

    Please see the screenshot in Private Content area.
    Please try disabling this plugin.
    I also see that your submenu is created in a custom plugin with the portfolio, I believe the conflict is that the Enfold sticky script and your custom sticky-kit script are conflicting.
    Unfortunately, this is quite a lot of customization to debug and is outside of our scope of support.
    For your second question, most mobile devices block background videos from automatically, mostly IOS, but I only have an Android and your background video is playing automatically for me.

    Best regards,
    Mike

    in reply to: H1 H2 h3 size #1137346

    Hi,
    Please try choosing H2 in enfold>advanced styling.
    I see your Icon Boxes are actually using H3 so you could use this css instead:

    h3.iconbox_content_title {
    	font-size: 30px !important; 
    }

    Please adjust the font size to suit.

    Best regards,
    Mike

    in reply to: Cookie Consent Message Bar – link to page – Enfold 4.6.1 #1137343

    Hi,
    Sorry, I’m not quite sure what you mean, the checkbox seems to be working. Please include a screenshot or video to help explain.
    To add a screenshot please try using https://postimages.org/ and pasting the image URL in your post or Private Content area.

    Best regards,
    Mike

    in reply to: LayerSlider Error on Homepage #1137340

    Hi,
    Well the documentation search bar is below the header which may be a little easier, for that you would just add a code block element to the top of your page and include the search shortage below.
    But if you want it in your header you would first add a widget area to your header.
    Then create the search shortcode using this function.
    And then add some css to suit, I’m not sure if this css will suit you but we can assist after your search bar is in place.

    Best regards,
    Mike

    in reply to: Timeline Element Content Box Sizes #1137335

    Hi,
    Thank you for the video, this will be helpful. I have asked the team for assistance, but we are all in different time zones.
    Thanks for your patience.

    Best regards,
    Mike

    in reply to: Wipes out my wordpress install when i activate theme #1137333

    Hi,
    Thank you for the login, I see that your site is giving a server error 500, this is most likely due to your outdated PHP which is v5.4.45
    Please ask your webhost to update to v7, while you are at it also ask them to increase your PHP Post Max Size & Max Upload Size both are very low, 20mb for each should be good.
    I also couldn’t find your .htaccess file in your root folder, but your permalinks do seem to work, it seems odd, but we’ll see if updating your PHP helps first.

    Best regards,
    Mike

    in reply to: "Read more" button on cookie bar after 4.6 update #1137326

    Hi,

    @corefocusgroup
    please open a new thread for your issue and Please include an admin login in the Private Content area so we can investigate.

    Best regards,
    Mike

    in reply to: Centered Logo, social icons on right, phone on left #1137323

    Hi,
    Sorry this element doesn’t have a fade-in option. But you could try this css:

    .phone-info {
        -webkit-animation: fadein 3s; /* Safari, Chrome and Opera > 12.1 */
           -moz-animation: fadein 3s; /* Firefox < 16 */
            -ms-animation: fadein 3s; /* Internet Explorer */
             -o-animation: fadein 3s; /* Opera < 12.1 */
                animation: fadein 3s;
      }
    
    @keyframes fadein {
        from { opacity: 0; }
        to   { opacity: 1; }
    }
    
    /* Firefox < 16 */
    @-moz-keyframes fadein {
        from { opacity: 0; }
        to   { opacity: 1; }
    }
    
    /* Safari, Chrome and Opera > 12.1 */
    @-webkit-keyframes fadein {
        from { opacity: 0; }
        to   { opacity: 1; }
    }
    
    /* Internet Explorer */
    @-ms-keyframes fadein {
        from { opacity: 0; }
        to   { opacity: 1; }
    }
    
    /* Opera < 12.1 */
    @-o-keyframes fadein {
        from { opacity: 0; }
        to   { opacity: 1; }
    }

    Best regards,
    Mike

    in reply to: Theme doesn't install #1137322

    Hi,
    Sorry, we do not support or recommend any page builder because Enfold which has it’s own page builder, the Advanced Layout Builder, which is hardcoded into the theme and can not be removed. As I wrote earlier you could experience conflicts.

    Best regards,
    Mike

    in reply to: lightbox height & width within link #1137318

    Hi,
    Perhaps you could try using the accordion element and putting your form in it. I tested this on my localhost and opening and closing the accordion didn’t lose the form data.

    Best regards,
    Mike

    in reply to: Timeline Element Content Box Sizes #1137314

    Hi,
    Sorry I don’t have an iPhone and it’s not occurring on Android since v4.6.1, I will ask a team member with an iPhone to take a look.
    Thanks for your patience.

    Best regards,
    Mike

    in reply to: WPForms layout date/time filed #1136898

    Hi,
    Thank you for the screenshot and the link, to move the labels up please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top #wpforms-898-field_0,#top #wpforms-898-field_0-last {
    	margin-bottom: 0 !important; 
    }

    I also see that the name labels are bold, but all the other labels are bold also. Yet, as you asked to change these two labels, please try this css:

    #wpforms-898-field_0-container > div > div:nth-child(2) > label,#wpforms-898-field_0-container > div > div.wpforms-field-row-block.wpforms-first.wpforms-one-half > label {
    	font-weight: 400 !important; 
    }

    Best regards,
    Mike

    in reply to: Overlay on top of banner image #1136878

    Hi,
    Thanks for the mockup, I believe that the closest element to the container you wish to move up is actually full-width, so the built-in margin settings would not help here, but we can tell for sure if we can login to look.
    But you can try this css in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.page-id-1104 #main #av_section_1 > div > div {
        margin-top: -100px !important; 
    }
    #top.page-id-1104 #main #av_section_1 > div > div > div > div {
        padding: 0 50px !important; 
        background-color: #fff !important; 
        border-radius: 10px !important; 
    }
    #top.page-id-1104 #av_section_2 {
        border-color: transparent !important; 
    }

    expected results:
    2019-09-10-225537

    Best regards,
    Mike

    in reply to: Submenu and background/button color #1136866

    Hey jp,
    Wenn ich das richtig verstehe, möchten Sie, dass sich die Kopfzeile und das Menü auf einer Seite nach dem Blättern nicht ändern. Wenn dies korrekt ist, versuchen Sie diesen Code im Feld Allgemeines Styling> Schnelles CSS oder im Feld WordPress> Anpassen> Zusätzliches CSS :

    — Translated with Google —

    If I understand correctly, you would like the header and menu on one page to not change after scroll. If this is correct please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.page-id-952 #header .header_bg,#top.page-id-952 #header {
        background-color: transparent !important; 
    }
    #top.page-id-952 .av_header_glassy #header_main {
        border-color: rgba(255,255,255,0.25)!important; 
        border-top-color: transparent!important; 
    }
    #top.page-id-952 #header.header_color .av-main-nav > li > a .avia-menu-text {
    	    color: #81287d !important; 
    }

    Best regards,
    Mike

    in reply to: Polylang Plugin doesn't work anymore after upgrade to 4.6! #1136857

    Hey Jo,
    Perhaps this was due to the new cookie requirements of GDPR, where all cookies are disabled until the user allows, please see our documentation but v4.6.2 has been released with some adjustments so please give it a try.
    Many webhost offer a quick staging site option where with a single button click your site is cloned for testing, perhaps this would be a good way to test your Polylang plugin.

    Best regards,
    Mike

    in reply to: Only have header show when user scrolls up #1136854

    Hi,

    @Guenni007
    thank you for sharing.

    Best regards,
    Mike

    Hi,
    Please try updating to v4.6.2, it has just been released, and let us know if it solves your issue.

    Best regards,
    Mike

    in reply to: Cookie Consent Message Bar – link to page – Enfold 4.6.1 #1136852

    Hi,
    Please try updating to v4.6.2 and let us know if it solves your issue.

    Best regards,
    Mike

    in reply to: WPForms layout date/time filed #1136849

    Hi,
    Sorry for the late reply, I assume that you are asking to adjust the font size for the placeholder text for first & last name?
    Do you want to adjust all of the placeholder text on the form or just the name fields? They all seem to be the same size to me right now. Please see the screenshot in Private Content area.

    Best regards,
    Mike

    in reply to: Timeline Element Content Box Sizes #1136846

    Hi,
    I tried to recreate the jumping behavior on my test site and could not, so I reviewed your site again and it is not jumping either, have you updated the theme since your last post?
    As for your other two questions, the css should continue to work for future bullets and boxes.

    Best regards,
    Mike

    in reply to: Wipes out my wordpress install when i activate theme #1136839

    Hey LennyFivestar,
    Please include an admin login & FTP access in the Private Content area so we can assist.

    Best regards,
    Mike

    in reply to: Centered Logo, social icons on right, phone on left #1136824

    Hey tguarente,
    Thanks for the link, I wrote a script to move your phone number down into the header inline with the social links, but on the left for tablet and desktop, and allow the phone number to be in the topbar for mobile.
    Try adding this code to the end of your functions.php file in Appearance > Editor:

    
    function custom_gdutah_script(){
      ?>
      <script>
    (function($){
      $(document).ready(function(){
      	var width = $(window).width(); 
          if (width >= 665) {
    $( '.phone-info' ).insertAfter('.container.av-logo-container span:first');
    	} else {
    	}
    });
    })(jQuery);
    </script>
    <?php
    }
    add_action('wp_footer', 'custom_gdutah_script');

    and add this css into the Quick CSS:

    .html_bottom_nav_header #top .av-logo-container .phone-info {
        position: absolute;
        top: 50%;
        margin-top: -15px;
    }

    Then clear your browser cache and check.
    Please see the screenshots in Private Content area.

    Best regards,
    Mike

    in reply to: Text edit Box displays whole page code #1136808

    Hey angelortiz,
    Please include an admin login in the Private Content area and a link to the page in question so we can investigate.

    Best regards,
    Mike

    in reply to: WordPress sends message about technical problem with Enfold #1136799

    Hi,
    Did this occur one time or more?
    I was not able to login with the old login from months ago, which is understandable, but perhaps this was a server hiccup?

    Best regards,
    Mike

    in reply to: Fatal error after updating Enfold to current version #1136792

    Hi,
    Thank you for the login, I viewed the editor of a few pages including the “Home” page in your screenshots but I couldn’t see the same error. Please see the screenshot in Private Content area.
    Please try logging in to the staging site and see if you find the same error.
    Also try logging in with the login you gave us.

    Best regards,
    Mike

    in reply to: "Read more" button on cookie bar after 4.6 update #1136789

    Hi,

    @grafiko_at_62

    Did the v4.6.1 solve your “read more” button in the cookie bar?
    The team also updated the privacy cookie documentation

    Best regards,
    Mike

Viewing 30 posts - 19,081 through 19,110 (of 34,221 total)