Hi,
Please ensure the login info is correct, since I couldn’t see the login page from my IP I used a VPN with a France IP and was able to see the login page but when I used your login info I was locked out by WordFence. Please disable WordFence so we can help.

Best regards,
Mike

Hi,

@Topkokkies Please open a new thread so we can assist, and include your admin login and ftp access and a DropBox link to your new theme files in the Private Content area, but as this is not your thread your login info will not be private if posted here.
Please post a link to your new thread here so it will be easier to find.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hey ColinWalton,
Sorry for the late reply, to extend your support please login to your Envato (Theme Forest) account and go to your downloads tab and next to your item click the “extend” link, then the button will only show the support extension and not the theme.

Best regards,
Mike

Hey HeeHA,
Please look at the bottom of the Video element for the “Lazy Load videos” option and choose “Show in lightbox”

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hey Metasequ0ia,
Please see our Child Theme Translations documentation.

Best regards,
Mike

Hi,
To revert the page back I used the revisions option.

Best regards,
Mike

Hi,
Thank you, I have sent it to the dev team.

Best regards,
Mike

Hi,
Sorry you are having these problems, I checked your page and reverted back to the full page and tested with the Avia Layout Builder Debugger I didn’t find any errors even though I added the hashtags and saved and made a few more small changes to try to cause the error again, but couldn’t.
Are you trying to edit the page with the WordPress default editor or the WordPress block editor after building with the Enfold Advanced Layout Builder? Because you can’t use the other editors once it has been built with the Advanced Layout Builder. Can you tell me what edit I should try to cause the error?

Best regards,
Mike

Hi,
Sorry for the late reply, I took a look at your site and found you were getting javascript errors because of your SG Optimizer plugin, I disabled the typical settings that cause issues and now your site is loading correctly, please clear your browser cache and check.
Here are the settings that typically cause issues:
Lazy Load Images
Load Render-blocking JavaScript Files Asynchronously
Minify JavaScript Files (if they have already been minified)

You can turn these back on one at a time a clear your cache each time to narrow down the culprit further.

Best regards,
Mike

Hi,
I temporarily installed versions 4.6 & 4.5.5 and the event countdown worked with neither of them on your site, do you recall what was the version number that did work for you?
I see that you have a “drop-in” plugin called “Erweitertes Caching-Plugin” these are typically installed by the webhost, in your webhost panel do you have a cache clearing option?
I have switched your site back to v4.6.3.1 for now. It might be a little while before another member of the team can offer some advice, thanks for your patience.

Best regards,
Mike

Hi,
To remove the white background from the header on scroll, Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

.header_color .header_bg, .header_color .main_menu ul ul, .header_color .main_menu .menu ul li a, .header_color .pointer_arrow_wrap .pointer_arrow, .header_color .avia_mega_div, .header_color .av-subnav-menu > li ul, .header_color .av-subnav-menu a {
  background-color:transparent !important;
  }
  .header_color.av_header_transparency .header_bg, .header_color.av_header_transparency .main_menu ul ul, .header_color.av_header_transparency .main_menu .menu ul li a, .header_color.av_header_transparency .pointer_arrow_wrap .pointer_arrow, .header_color.av_header_transparency .avia_mega_div, .header_color.av_header_transparency .av-subnav-menu > li ul, .header_color.av_header_transparency .av-subnav-menu a {
  background-color:transparent !important;
  border-color: transparent !important; 
  }
  #top .header_color #header_meta.container_wrap_meta {
      background: transparent !important; 
  border-bottom-width: 0 !important; 
  }
  #top #header_main {
      border-bottom-width: 0 !important; 
  }
  #top .av_header_transparency #header_meta {
      border-bottom: 0 !important; 
  }
  #top #header_main.container_wrap {
  border-top-width: 0 !important; 
  }

but the burger menu icon still changes to black on scroll, to prevent this, try this css:

    .html_av-overlay-side-classic #top .av-burger-overlay li li .avia-bullet, .html_av-overlay-side #top .av-hamburger-inner, .html_av-overlay-side #top .av-hamburger-inner::before, .html_av-overlay-side #top .av-hamburger-inner::after {
  background-color: #fff !important; 
  }

Best regards,
Mike

Hi,
I checked your page on my mobile device and it is looking correct for me, Please see the screenshot in Private Content area.
Are you checking from a desktop device and resizing the window? If you are please refresh the screen after resizing, this is a common event but should be fine because an actual device doesn’t change the screen size like this, it is loaded as the actual screen width.
I hope I explained this well.

Best regards,
Mike

Hi,
Glad this helped, please change the above css to this:

@media only screen and (min-width: 768px) { 
#top.page-id-5813 #av_section_2 > div > div > div > div > div > div.avia-data-table-wrap.avia_responsive_table > table > tbody > tr.avia-heading-row > th:nth-child(1),
#top.page-id-5813 #av_section_2 > div > div > div > div > div > div.avia-data-table-wrap.avia_responsive_table > table > tbody > tr > td:nth-child(1),
#top.page-id-5813 #av_section_2 > div > div > div > div > div > div.avia-data-table-wrap.avia_responsive_table > table > tbody > tr.avia-heading-row > th:nth-child(3),
#top.page-id-5813 #av_section_2 > div > div > div > div > div > div.avia-data-table-wrap.avia_responsive_table > table > tbody > tr > td:nth-child(3) {
	width: 15% !important;
}
#top.page-id-5813 #av_section_2 > div > div > div > div > div > div.avia-data-table-wrap.avia_responsive_table > table > tbody > tr.avia-heading-row > th:nth-child(2),
#top.page-id-5813 #av_section_2 > div > div > div > div > div > div.avia-data-table-wrap.avia_responsive_table > table > tbody > tr > td:nth-child(2) {
	width: 70% !important;
}
}

This will make not work for mobile devices because the table layout is different for mobile. Is the mobile layout acceptable?

Best regards,
Mike