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Viewing 30 posts - 16,471 through 16,500 (of 34,221 total)
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  • in reply to: Logo gone after plugin Autoptimize #1207049

    Hi,
    I recommend using the built-in options at Enfold Theme Options > Performance so the JS & CSS file merging and compression will compress the files, also please ensure that the option to Load jQuery in your footer is disabled.

    Best regards,
    Mike

    Hi,
    Thanks for the screen grab, in the PHP setting did you choose a new option in the drop-down, if so which version?
    I don’t think Coherence or a custom counter is causing this because we are not loading those files.

    Best regards,
    Mike

    in reply to: H1 Tag on Pages #1206791

    Hi,
    Thank you, the ftp access worked, but the WP logins also don’t work.
    Nonetheless, I updated your themes by changing your theme directory to “enfold-old” and uploading a new “enfold” directory with the update. Since I couldn’t login I checked your source code to ensure the update is working correctly.
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Firefox (desktop) shows outdated pages #1206779

    Hi,
    Thank you, I have checked your site and compared Firefox with Chrome, clicking on the logo URL and also viewing your new page, but I don’t see a difference. Thanks for the screenshots, I don’t read German, but I can tell that your Enfold Theme Options > Performance > JS & CSS file merging and compression is active along with css & js minifying by WPRocket, and it also looks like you are using Cloudflare. So I would recommend disabling these caching options.
    Cloudflare can take a while to clear it’s cache, and we could see different results because we are in different parts of the world served by different Cloudflare servers. You can expect some time to pass for the Cloudflare servers to cache the new content after you have published it. I don’t find any difference between HTTP & https.

    Best regards,
    Mike

    in reply to: Comment attachments take you to 404 page #1206524

    Hi,
    Sorry, I’m not sure why you are getting this error, on a new install it seems to work correctly.
    Try to create the error again and then check your server error log for error messages that could help isolate the cause.

    Best regards,
    Mike

    in reply to: Same height column does not work #1206516

    Hi,
    I’m not sure if this is expected behavior, I have asked for the dev team to check.
    So I assume we can close this then?

    Best regards,
    Mike

    in reply to: Can't import a Demo #1206504

    Hi,
    Thanks for the ftp access, I reset your site and they did a manual import, please clear your browser cache and check.
    Since I had reset your site, please check the settings of each plugin to ensure they are as desired.

    Best regards,
    Mike

    in reply to: masonry portfolio layout #1206201

    Hi,
    Thanks, what I meant by adding the dates was to arrange the images so a better mix of categories would show. Another option is to show all items. Please check the test page.
    The lightbox loads all images on the page, so even when you filter by “fireplace” and only two items show, the other items are loaded on the page, they are just not visible, so the lightbox still loads the images. We don’t have a way to change this.
    We can hide the lightbox arrows and not allow the image to change on click so you only see the one image in the lightbox, would you like to try this?

    Best regards,
    Mike

    in reply to: Firefox (desktop) shows outdated pages #1206185

    Hi,
    Thank you, are the urls in the Private Content area the correct ones to see the difference between Firefox and Chrome, or does this error only last for a little while and today they are showing the same content?
    Are you saying that the Firefox browser must be left opened on the page while the site is updated to see the error?
    I see that your logo address is http but my browser always loads https.

    Best regards,
    Mike

    in reply to: Error after update #1206176

    Hi,
    Thank you for the feedback, I also tested the WordPress > Customize option and see it’s the same error, which you said came from the “sendinblue” plugin, strange.
    Thanks for testing with your plugins disabled, do you mind if we also try disabling the plugins for testing?
    I’m not sure if any of your plugin settings are re-set when disabling, so I wanted to ask first.

    Best regards,
    Mike

    in reply to: Same height column does not work #1206141

    Hi,
    I don’t think that the rows are losing any padding, I don’t believe there is added padding to the rows when they are stacked like this, the padding option under “styling” is for the “inner padding”, this is for the cells:
    2020-04-22_051530.png
    Try looking at the margin option and add the margin you would like there, I added 50px to each row.
    2020-04-22_050716.png
    Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: H1 Tag on Pages #1206125

    Hi,
    I thought so too, anyways thanks for the logins, but they are not working for me, please check.

    Best regards,
    Mike

    in reply to: H1 Tag on Pages #1205763

    Hi,
    It looks like you are using v4.2.6, v4.7.4 is available if you include your ftp login and an admin login we can update and take a look at your titles.

    Best regards,
    Mike

    Hi,
    For your “Free Concierge” page I think you are trying for this, please see first screenshot in Private Content area:

    @media only screen and (max-width: 767px) { 
    	#top.page-id-344 #av_section_1 {
    		background-size: contain !important; 
    	}
    	#top.page-id-344 #av_section_1 > .container {
    		height: 100px !important; 
    	}
    }
    

    For the mobile banner please see the screenshot in Private Content area, and try this css:

    @media only screen and (max-width: 767px) { 
    	#top.archive #wrap_all #av_product_description {
        background-image: url(https://londongreyatx.com/wp-content/uploads/2020/04/get_started_mobile_ver.jpg);
        background-attachment: scroll;
        background-position: 50% 50%;
        background-repeat: no-repeat;
        min-height: 200px !important;
    	}
    	#top.archive #av_product_description .av-parallax-inner.av-parallax-woo {
    		opacity: 0;
    	}
    }

    After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Same height column does not work #1205736

    Hi,
    To add some padding between the rows, please try this css:

    #top.page-id-12491 .flex_column_table.av-equal-height-column-flextable {
    	padding-top: 40px;
    }

    After applying the css, Please clear your browser cache and check.
    Expected results:
    2020-04-21_043724.png

    Best regards,
    Mike

    Hey Thomas,
    Do you mean the yellow banner “Get GTarted” as in the link in the Private Content area? You can have a different image for mobile with css, please include the image link you wish to use.
    For the yellow banner please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    @media only screen and (min-width: 766px) and (max-width: 950px) {
    	#top.archive #av_product_description .av-parallax-inner.av-parallax-woo {
    		background-position: 50% 98% !important; 
    	}
    }
    @media only screen and (max-width: 500px) {
    	#top.archive #av_product_description .av-parallax-inner.av-parallax-woo {
    		background-position: 50% 98% !important; 
    	}
    	#top.archive #av_product_description,#av_product_description .av-section-color-overlay-wrap {
    		max-height: 80px !important; 
    	}
    	#top.archive #header_main {
        border-bottom-width: 0 !important; 
    	}
    	#top.archive #main .container_wrap_first {
    		border-top-width: 0 !important; 
    	}
    }
    @media only screen and (min-width: 951px) and (max-width: 1439px) { 
        #top.archive #av_product_description .av-parallax-inner.av-parallax-woo {
    		background-position: 50% 97% !important; 
    	}
    	#top.archive #av_product_description {
    		height: 180px !important; 
    	}
    	#top.archive #header_main {
        border-bottom-width: 0 !important; 
    	}
    	#top.archive #main .container_wrap_first {
    		border-top-width: 0 !important; 
    	}
    }
    @media only screen and (min-width: 1440px) { 
        #top.archive #av_product_description .av-parallax-inner.av-parallax-woo {
    		background-position: 50% 10% !important; 
    	}
    	#top.archive #av_product_description {
    		height: 180px !important; 
    	}
    	#top.archive #header_main {
        border-bottom-width: 0 !important; 
    	}
    	#top.archive #main .container_wrap_first {
    		border-top-width: 0 !important; 
    	}
    }

    Best regards,
    Mike

    in reply to: Social Media Icons #1205480

    Hey NoraGTS,
    Thanks for the login, I was going to suggest using the Icon element to create your social icon buttons on your contact page, but I see you have already done this. Is there something you don’t like about this?

    Best regards,
    Mike

    in reply to: Tiktok in social media #1205474

    Hi,
    Thanks for the feedback, I found that your css called the font-family “entypo-fontello” for tictok, I changed it to “fontello” and now it’s working, please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: upgrade from 4.6.1 to 4.7.3 with old settings #1205467

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    Hi,
    Very good, shall we close this then?

    Best regards,
    Mike

    Hi,
    Glad to hear updating solved this for you, I have not seen a version where the title was not shown, so I don’t have another solution for this another than updating.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    in reply to: hovering link with a big circle and arrow #1205461

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: Column background of enfold not working #1205459

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

    in reply to: transparent header item color change #1205370

    Hi,
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

      .phone-info a, .phone-info,.header_color .main_menu ul:first-child>li>a,.header_color .social_bookmarks a {
      color: #fff !important;
      }
      .html_av-overlay-side #top #wrap_all .av-burger-overlay-scroll #av-burger-menu-ul a {
      color: #fff !important;
      }
      .html_av-overlay-side-classic #top .av-burger-overlay li li .avia-bullet, .html_av-overlay-side.av-burger-overlay-active #top .av-hamburger-inner, .html_av-overlay-side.av-burger-overlay-active #top .av-hamburger-inner::before, .html_av-overlay-side.av-burger-overlay-active #top .av-hamburger-inner::after,.header_color .av-hamburger-inner, .header_color .av-hamburger-inner::before, .header_color .av-hamburger-inner::after {
      background-color: #fff !important; 
      }
    .header_color .container_wrap_meta {
    	background: transparent !important;
    }
    #header #header_meta,.header_color li {
        border: none !important;
        border-color: transparent;
    }
    .html_av-overlay-side #top .av-burger-overlay-scroll {
        background: rgba(255, 255, 255, .3) !important; 
    }

    After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Toggle doesn't work after update #1205367

    Hi,
    Thanks for the login, it looks like you have a damaged file, please see the path in the Private Content area and re-upload that file again. Then clear any server cache and your browser cache a couple of times to see if it solved the issues.
    When you updated was it via FTP? Did you delete the old theme directory first and then create a new one or did you overwrite the directory with the new files?

    Best regards,
    Mike

    in reply to: Column background of enfold not working #1205365

    Hi,
    Thanks for the login and link to test page, but I’m not sure which column you can add a background color to.
    The “Volunteering” is a 1/2 column, which I was able to add a background color to using it’s options, but this doesn’t include all of the white area you see in the front end because the column was placed on the “body” and not inside a color section which would have a background color to have a full-width look.
    You could use this css to give that section background color, please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #top.page-id-659 #after_section_1 {
    	background-color: #eee !important; 
    }

    After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    in reply to: Image Alt Text #1205359

    Hey KeyshaunSmith,
    Is this for your woocommerce products? You should be able to go to your media library and add the alt text in the field.
    2020-04-19_200915.png

    Best regards,
    Mike

    Hey tobiasfries12,
    Do you mean this title?
    2020-04-19_200015.png

    Best regards,
    Mike

    in reply to: hovering link with a big circle and arrow #1205354

    Hey aledelpu,
    Please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    .image-overlay.overlay-type-extern .image-overlay-inside:before {
    	display: none;
    }

    After applying the css, Please clear your browser cache and check.

    Best regards,
    Mike

    Hey harrysdk,
    Sorry for the late reply, I didn’t find any error codes to identify why this is occurring, I did find that you can add an item to the cart if you click the cart button in the grid without going to the product page.
    Have you tried deactivating your plugins to see if this helps?
    Does your webhost have server object caching such as Memcached or Litespeed?

    Best regards,
    Mike

Viewing 30 posts - 16,471 through 16,500 (of 34,221 total)