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October 2, 2020 at 1:36 pm in reply to: Convert Plus Plugin dont work with the Enfold Theme #1250066
Hi,
Sorry, I’m still stumped on this and anticipate direction from our team on this. Thank you for your patience.Best regards,
MikeHi,
@mbesh, sorry the code above is 3 years old now, please open a new thread with an admin login and please describe the issue again.
Since this is not your thread posting your login here will not be private and you will not see anything we write in the Private Content area.
You can post a link to your new thread here so we can find it easier, thank you for your patience.Best regards,
MikeOctober 2, 2020 at 12:54 pm in reply to: Pricing table: Description and standard column row not aligning #1250035Hi,
Sorry, on the test page, linked below, I see that the first column is aligned right, while the others are centered, to center the first column please try this css:#get_height_from_first_column ul li { text-align: center !important; }Best regards,
MikeHi,
Glad to hear that it has not been acting up, so far, we will leave this open for further feedback.Best regards,
MikeHi,
Sorry for the late reply, please try the solution in this post.Best regards,
MikeOctober 1, 2020 at 12:44 pm in reply to: Convert Plus Plugin dont work with the Enfold Theme #1249864Hi,
The elements are in the\wp-content\themes\enfold\config-templatebuilder\avia-shortcodes\directory, for the post slider you would be looking for the\postslider\postslider.phpBest regards,
MikeOctober 1, 2020 at 12:22 pm in reply to: Mobile menu displaying on desktop, and not displaying on tablet/mobile #1249857October 1, 2020 at 12:07 pm in reply to: Materials in LearnDash not visible with ALB activated, another settings problem? #1249852Hi,
Glad we were able to help and thank you for your patience, we will close this now as this thread is quite long now and contains multiple topics. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeSeptember 30, 2020 at 1:56 pm in reply to: Convert Plus Plugin dont work with the Enfold Theme #1249639Hi,
@p412421e1, sorry checking another theme with the plugin doesn’t assist with this. It seems from Shivam’s reply that they don’t understand your issue, I was under the impression that they have been assisting you with this?
It is interesting that adding or removing the cookies doesn’t seem to affect the popup, I wonder if the plugin actually uses the database to decide to show the popup or not, and not the cookies directly, I’m not sure.
I have asked the rest of the team for ideas on this, thank you for your patience.Best regards,
MikeHi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeHi,
Sorry for the late reply, if you use the custom classcehrsthen you would change the line above:
$('.flex_column.av_one_third section:nth-of-type(2)').each(function() {
to
$('.cehrs section:nth-of-type(2)').each(function() {
After applying the changes, please clear your browser cache and check.Best regards,
MikeSeptember 30, 2020 at 12:33 pm in reply to: Materials in LearnDash not visible with ALB activated, another settings problem? #1249624Hi,
Sorry for the late reply and thanks for the video, for the LearnDash header and the popup editing modal for the ALB please try adding this code to your child theme functions.php in order to add the css to the admin head of the page. I was not able to add it to your theme editor, so you may need to add it via ftp.function correct_admin_sfwd_header(){ ?> <style>#sfwd-header {z-index: 9999 !important;} .avia-modal.modal-preview-active.modal-preview-large {left: 11% !important; right: 1% !important;}</style> <?php } add_action('admin_head', 'correct_admin_sfwd_header', 1);Best regards,
MikeSeptember 29, 2020 at 2:14 pm in reply to: Enfold (4.7.6.2) Breaks Masonry Gallery Pagination #1249393Hi,
@thomas6602, the beta for our next update has corrected this, if you would like to try this please open a new thread so we can post the link for you. Since this is not your thread you will not see anything we write in the Private Content area.
You can post a link to your new thread here so we can find it easier.Best regards,
MikeSeptember 29, 2020 at 2:02 pm in reply to: Mobile menu displaying on desktop, and not displaying on tablet/mobile #1249389Hi,
Typically when the jQuery option doesn’t show in the Enfold Theme Options > Performance options, such as in the screenshots above, it is because something has moved the jQuery to the footer already, what web host are you using, GoDaddy?
To see the Internal Server Error please save the theme settings

you should see this error:

and in the browser console you should see the Internal Server Error error:

Please try this and then check your server error log.Best regards,
MikeHi,
Glad to hear, to reduce the amount of blank space between widgets please try this css:@media only screen and (max-width: 767px) { #footer .flex_column.av_one_fourth { margin-bottom: 0px !important; } #footer #nav_menu-6, #footer #nav_menu-2, #footer #text-3, #footer #text-2, #footer #text-5 { margin-top: 0px !important; margin-bottom: 0px !important; } }After applying the css, please clear your browser cache and check.
Best regards,
MikeSeptember 28, 2020 at 1:55 pm in reply to: Convert Plus Plugin dont work with the Enfold Theme #1248990Hi,
@Shivam, thank you, in my tests on this site I find that the cookie for not showing the popup after closing it with the “x” button, doesn’t seem to set on the first show, before our cookie bar is accepted, on the second show the cookie is set. The cookie bar function is to allow all cookies on the first load and remove known cookies only if the cookie bar is dismissed. I added the plugin cookies to the theme settings, but this is to allow end users to remove cookies, as all cookies are allowed.
These are the cookies I found:
cp-impression-added-forcp_id_62d50 : true
cp_id_62d50 : true
temp_cp_id_62d50 : true
which I understand to be yours, which one is for setting the timer to not show the popup for future visits on closing the popup with the close button?
As a test I can set the cookies, on the second showing on the popup, and remove these cookies from the browser, but the popup still doesn’t show on re-load?
I also tried to fake these cookies, but the popup still shows?Thanks and I hope you have a great day, Mike
September 28, 2020 at 1:19 pm in reply to: Convert Plus Plugin dont work with the Enfold Theme #1248981Hi,
Well, I’m stumped at this point, I will ask the rest of the team for input on this. Thank you for your patience.Best regards,
MikeHi,
It looks like you are using Icon Box elements, which are 100% wide for mobile, then in your second screenshot I see 2×2 grid for these, this could be possible, but the elements and text will be much smaller, your visitors may have trouble reading it.
For your sideways scrolling solution, I would recommend using a plugin that uses shortcodes so you can add it to your page. You can then hide for desktop devices as you wish.Best regards,
MikeHi,
I moved 1769 images, about 208mb, but since all of your uploads images are in the same directory there are no exact matches, but there are probably some sizes that your theme won’t be using, but I don’t see how it could be 1gb?
I did login again and removed the zip archive of the images moved, so that should save you about 200mb.
I also checked your Disk usage, after removing the zip archive and see that “public_html” is 876.24mb, this is for all of your domains, unfortunately, Disk usage doesn’t let you dig deeper into the structure.Best regards,
MikeHi,
Very good then, unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi,
Very good, we will leave this open to hear back from you. We can also change this to use “alt” instead of the “title”, I’m just not sure which one would be better.Best regards,
MikeHi,
Sorry, I have not used the “Smart Slider 3 Pro” plugin, the Ken Burns effect seems to be for only the background image, I’m not sure if this will work on an iPhone, I know IOS blocks the parallax from working on iPhone, but I don’t have one to test with.Best regards,
MikeSeptember 28, 2020 at 1:57 am in reply to: Help to find the code of rel = "nofollow noopener noreferrer" in products page. #1248894Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeSeptember 28, 2020 at 1:56 am in reply to: fullwidth-sub-menu one-page menu highlight stoped working :-( #1248893Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)Best regards,
MikeSeptember 28, 2020 at 12:02 am in reply to: Convert Plus Plugin dont work with the Enfold Theme #1248885Hi,
Sorry for the late reply and thanks for the login, I enabled your ConvertPlus plugin Modal Popup and the Enfold cookie bar was already enabled. I added “Additional Custom Cookies” in the theme settings for the three cookies I found:
cp-impression-added-forcp_id_62d50
cp_id_62d50
temp_cp_id_62d50
but I don’t think that the first popup is setting the cookie, the second time that you close popup it seems to set the cookie.
The settings for your cookie bar allows the cookies and only removes them if the user choose this. I’m not seeing any other errors and I’m not sure which of these cookies is for the popup, the ConvertPlus documentation doesn’t say. Can you ask ConvertPlus which cookie is meant to be set?Best regards,
MikeSeptember 27, 2020 at 9:28 pm in reply to: Help to find the code of rel = "nofollow noopener noreferrer" in products page. #1248875Hi,
Thanks for the feedback, to leave “nofollow” and remove “noopener noreferrer” from the cart buttons I added this function to your child theme functions.php://This code removes noreferrer & noopener from your woocommerce cart buttons function remove_noreferrer_noopener_from_woo_cart_buttons($rel_values) { return 'nofollow'; } add_filter('wp_targeted_link_rel', 'remove_noreferrer_noopener_from_woo_cart_buttons',999);This is working now, please clear your browser cache and check.
Best regards,
MikeHi,
I tried checking your site, link in the Private Content area, but I get the error “Error establishing a database connection”, is this the correct URL?
Please link to the page in question, I’m not quite sure what you mean, but perhaps after I see your site I will understand better. Feel free to link to a screenshot to highlight the issue.Best regards,
MikeHi,
Thank you for the login & ftp access, I first re-named your parent theme to “enfold-old” to force WordPress to load the default “twenty twenty” theme, which worked to allow you to login to the back end.
I then disabled a couple of plugins and tried activating the Enfold theme again but got the error again, I suspect that you updated via ftp by overwriting the theme folder, so I uploaded a new version of the theme in a new “enfold” directory and now the site is working.
If you did upload the update via ftp by overwriting the theme folder this would explain your issue, this leaves old files in the directory and causes errors.
Please clear your browser cache and check.Best regards,
Mike -
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