Hi,
Very good then, we will go ahead and close this thread then, but if you do have the issue again and are able to recreate it in a way that we can investigate it we will be happy to assist. At that time please create a new thread, thank you.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Thank you for the login, I followed the steps in the sticky thread on the /la-era-mesozoica/periodo-triasico/ page and the page was corrected on save. Please review.
The solution is to make an edit or change to the page so there is something for WordPress to update and save, if the change or edit is too small this may not work, so the change I made was to replace the very first text element that had the shortcode [av_breadcrumbs] with a code block element with the same shortcode, and when I saved the page was corrected. Please try this with your other pages. As a side note I recommend using the code block element instead of the text block element anytime you are only going to add a shortcode, as this is the correct element.
Please clear your browser cache and check.

Best regards,
Mike

Hi,
Glad we were able to help, we will close this now. Thank you for using Enfold.

For your information, you can take a look at Enfold documentation here
For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

Best regards,
Mike

Hi,
Thank you for your patience, I did not use the login provided because it sounded like a one-time issue with an isolated account that it sounded like you didn’t want to mess with too much, if I’m reading your reply correctly. I have not seen any other issues like this recently, but I do recall one admin login a few years back on a site that was using a user profile security plugin that was only on one admin login and not on the support admin login for us to check with or on the other admin login the developer was using, so after a few days of testing the developer decided to give the client a new admin login and the issue never re-occurred.
I don’t think it was ever pinned on the plugin or the theme as it was really strange, I don’t know if this helps, but I was reminded of this.

Best regards,
Mike

Hey Antiquaritaly,
Thank you for your patience and the link to your site, do you want buttons that links to facebook and instagram in a footer widget, if so then add this shortcode to a custom html widget:

[av_buttonrow alignment='center' button_spacing='5' button_spacing_unit='px' alb_description='' id='' custom_class='' template_class='' av_uid='av-kn3eudx6' sc_version='1.0' admin_preview_bg='']
[av_buttonrow_item label='Facebook' icon_select='yes' icon='ue8f5' font='entypo-fontello' link='manually,http://' link_target='' size='small' label_display='' title_attr='' color_options='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' btn_color_bg='theme-color' btn_custom_bg='#444444' btn_color_bg_hover='theme-color-highlight' btn_custom_bg_hover='#444444' btn_color_font='theme-color' btn_custom_font='#ffffff' av_uid='av-kn3etr2k' sc_version='1.0']
[av_buttonrow_item label='Instagram' icon_select='yes' icon='ue909' font='entypo-fontello' link='manually,http://' link_target='' size='small' label_display='' title_attr='' color_options='' color='theme-color' custom_bg='#444444' custom_font='#ffffff' btn_color_bg='theme-color' btn_custom_bg='#444444' btn_color_bg_hover='theme-color-highlight' btn_custom_bg_hover='#444444' btn_color_font='theme-color' btn_custom_font='#ffffff' av_uid='av-kn3eu7yf' sc_version='1.0']
[/av_buttonrow]

You can create and customize your own buttons using the Magic wand tool using the instructions in the theme documentation.
If you want to add the Social Share Buttons to a footer widget, you could add this shortcode to a custom html widget:

[av_social_share title='Share this entry' buttons='' share_facebook='aviaTBshare_facebook' yelp_link='https://www.yelp.com' style='' alb_description='' id='' custom_class='' template_class='' av_uid='av-1a8ccp' sc_version='1.0' admin_preview_bg='rgb(255, 255, 255)']

But adding this to the footer will lead to incorect back links when users use these because it is in the global footer and not in a specific post, and instagram is not an option in the Social Share Buttons.

Best regards,
Mike

Hi,
Thank you for your patience, I see that the current css is this:

.responsive.html_boxed.html_header_sticky #header {
    width: calc(1100px - 2px) !important;
    max-width: calc(90% - 1px) !important;
}

but in order for the css to work as expected with 2px please correct to this:

.responsive.html_boxed.html_header_sticky #header {
    width: calc(1100px - 2px) !important;
    max-width: calc(90% - 2px) !important;
}

Then clear your browser cache and any cache plugin, and check.

Best regards,
Mike

Hi,
Thank you for your patience, if this is an html field then it would not be possible, is this for the same Events Manager plugin?

Best regards,
Mike

Hi,
Glad to hear, shall we close this then?

Best regards,
Mike

Hi,
Thank you for your patience and for the login, I’m not sure which columns you were having an issue with but I looked at your icofont html since you pointed to this above and notice that most of them are wrapped in <code> tags:

I believe that it is these tags that are causing your issue, I see that you have the Avia Layout Builder Debugging enabled so you can copy the shortcode, so please try copying the shortcode and remove the code tags from around your icofont html tags and add to a new test page and see if that helps.
This way you won’t risk your current page.

Best regards,
Mike

Hey Mitchell,
Thank you for your patience and for the login, I see that your homepage is created with the Advanced Layout Builder and I can see the blog elements and Special Headings: Option 1, Option 2, & Option 3 and after that there is a title: join the reader circle​ (free) with a form and content, this is your footer widget

so you could remove the footer or the widget or adjust to suit.

Best regards,
Mike

Hi,
Thank you for your patience and ftp access, I have a question about your site, it looks like it is a stagging site is there also a live site or is this the pre-live site? I see that you want to update v4.4.1 to v4.8.1 this must be done via a manual ftp update because the Envato API will no longer work since 2019, Envato now uses the Token, as pointed out above. My point is if this is a pre-stagging site that is fine and I can assist with the manual ftp update, but I would hold off on connecting the Envato Token until it is a live site. The Token is only used for updating, so you should be fine building and testing your site until it’s live.
So if this all sounds good to you, I will just need your Enfold v4.8.1 theme zip file that you download from Theme Forest, you can upload it somewhere on your server so I can use it, or link to it via DropBox.

I also would like to edit your child theme stylesheet because it contains the parent theme header and the child theme header and I don’t feel good about that… ok?

/*
Theme Name: Enfold Child
Description: A <a href='http://codex.wordpress.org/Child_Themes'>Child Theme</a> for the Enfold WordPress Theme. If you plan to do a lot of file modifications we recommend to use this Theme instead of the original Theme. Updating wil be much easier then.
Version: 1.0
Author: Kriesi
Author URI: http://kriesi.at
Template: enfold
*/



/*Add your own styles here:::*/

/*
Theme Name: Enfold
Description: <strong>A superflexible and responsive Business Theme by Kriesi</strong> - <br/> Update notifications available on twitter, facebook and via newsletter:<br/> <a href='http://twitter.com/kriesi'>Follow me on twitter</a><br/> - <a href='http://www.facebook.com/pages/Kriesi/333648177216'>Join the Facebook Group</a> - <a href='http://kriesi.at/newsletter'>Subscribe to our Newsletter</a>
Version: 4.4.1
Author: Kriesi
Author URI: https://kriesi.at
License: Themeforest Split Licence
License URI: -
Theme URI: kriesi.at/themes/enfold/
*/

Best regards,
Mike

Hi,
Thank you for your patience, I was not able to log into your test site, but I was able to log into your live site and I reviewed your page /marketing/social-media-materiaal/ and both of these buttons opened the download prompt for me:

but I recognize from experience that this doesn’t always occur for every browser and device, typically this is corrected by editing the .htaccess file as explained in this article. There are also some that suggest using the “download” attribute but I have not experienced a need for this in the past. I have heard elsewhere, not specifically from Enfold, that on some iPhones users will experience this issue, but this is how iPhone handles certain types of links to prevent security issues with forced rouge files. I’m not sure if this has anything to do with your issue, but I thought I would share the info, I don’t have an iPhone to test with, but as I pointed out above, both of your links opened the download prompt for me.

Best regards,
Mike

Hi,
I checked your homepage again in my browser dev tools mobile emulation in both languages and included a screenshot below. So while I can tell the footer is different, the top bar looks the same to me in both languages. Can you post a screenshot of what is meant to be shown?

Best regards,
Mike

Hi,
If you have lost your login info to your Theme Forest account you will need to ask them to recover. Envato, aka Theme Forest is the exclusive licensor of Enfold, due to this contract we can not license nor do we have access to licensing info. Typically similar situations to this arise when a developer purchases a license and creates a website product for a customer, and somehow doesn’t supply this license login to the customer, thus the customer is never given access to the licensed files. Envato doesn’t recognize the license code number without the login and password to the Envato account in order to download the licensed files or to update the theme. Typically years go by before the developer’s customer realizes that this has happened and the developer has stopped responding to the customer. Typically the developer only purchased one license but built many sites and can not update them all because they only have one license. Because of this Envato changed their API to a Token that can only be accessed via the account’s login and password.

So now for the good news, in any situation where the user doesn’t have access to the old account, it is cheaper and easier for them to simply purchase a new Enfold theme with a new email and create a new login and account. The greatest benefit to this is the option to extend the support to 12 months for a very small price:

for you see the yearly cost of access to this support form is nearly the same as the cost of the theme:

which I assume you have not updated since 2019.
So it will save you time and money to just purchase a new license.

Best regards,
Mike