Actually that hint with the demo import helped, thanks. it seems that if you import a demo that requires a plugin (like woocommerce in this example), a plugin which also generates some menu items, and then disable the plugin this error occurs.

Already found a solution, the next theme update will include that.

Cheers
Kriesi

PS: Truth to be told, I am not sure If I can fully agree with your sentiment about the customer service. You asked the initial question and was asked for the login credentials in the next post. However until an hour ago we never received them, so there was really not a lot we could do do test the theory that Yigit mentioned in his post. Once you did send us the login credentials everything went as smooth as butter.

The only thing I can agree is that 24 hours to get your first response is probably a little to long, and its definitely something to work on :)

Anyways, enjoy using the theme, hope everything runs smooth from here on :)

Hi!

I checked it and it was as Yigit already said above: some of the items in your menu seem to be broken. You can see it if you simply activate the default theme and open the menu page. Here is a screenshot

https://www.dropbox.com/s/kw0kltps3xg43ih/Screenshot%202016-08-18%2022.04.24.png?dl=0

Since I do not know if you want to keep that menu for any reason, I simply created a new Main Menu and set it as default menu for now. This one you can edit without problems since it does not contain any faulty menu items. If you want to edit the old menu you need to switch to the default theme and then open the menu page. Meanwhile we will investigate the issue and make sure it does not happen again in the future.

Cheers!
Kriesi

Hi!

it will be in the release today ;)
Sorry for the delay.

Best regards

Kriesi

Hi Guys!

First of all, thanks for the help Michael! It is very appreciated.
We will release an update during the next few days that also fixes the vanishing of the +/- buttons after updating the cart. The update cart button will also work fine again after that update.

Thanks for the patience ;)

Best regards,
Kriesi

Hey
I fixed it and responded to your refund request on themeforest ;)

Cheers!

Glad it worked ;)

Hi,

If you are all receiving the same error then your FTP update was not done properly I am afraid. The best way to fix this is to delete the entire enfold folder and upload the new version. The error indicates that a file that previously was named helper-mailchimp.php and now is named av-helper-mailchimp.php was not removed properly by your FTP tool when updating the folders.

Best regards,
Kriesi

Hey!

I am afraid its a common misconception that a plugin uses more resources than if we would put the minify code into the theme files. This comes from a time when plugins were not well tested and were often bloated and would add a lot of functionality that was not necessary.

But the truth is that a well coded plugin will use the same amount of resources as a function put into the theme files. Whats more, and that is why we don’t add this feature to the theme, when you switch the theme in the future, the plugin will still work fine and take care of whatever it should do. It is also heavily encouraged from WordPress.org to separate form and function as much as possible. A theme should do all the stuff that is styling related and plugins should add functionality. We are already stretching this recommendation a lot with the included template builder since its simply necessary for a successful theme nowadays but we try not to include any more stuff that should really be part of a plugin :)

I am also not sure who told you that a caching plugin would take up more server resources but the whole point of a caching plugin ist to lessen the strain on the server and make the site load faster. We use Better Wp-Minify and Wp-Superchache on kriesi.at mainsite as well. Without it the site would be down pretty much all the time with nearly 500.000 Users per month ;D

So if you want to improve the performance of your site I would recommend to use a similar set of well tested plugins.

Hope this clears up some things ;)

Regards,
Kriesi

Hi,

I am afraid not :/
I copied the page to my test installation to see if the same problem occurs and it does not. on my test site the images display the overlay as they should.

I can only imagine that maybe a plugin or an existing modification is causing the problem but since there are so many I wouldn’t even beginn were to start :/

Not sure if this is easily fixable without disabling all existing plugins and disabling all modification that were done until this point. I am sorry that I do not have better news here.

Best regards,
Kriesi

Hi!

Yes, all enfold data is still stored in your database, even if the theme is deactivated. Once enfold is activated again the site will look like before ;)

Regards,
Kriesi

Hi,

This is insanely weird but the simple word “having” seems to cause the issue. And its not because its copy/pasted or imported. If i write the word in a new post into a text element it causes the problem. Once I removed the word from the demo content the site worked fine again. 

I will investigate the issue tomorrow a little more since its already 0:30 pm here. Since its not happening for me on my local installation I guess it might have to do with some of the server settings…
In the meantime please make sure not to use the word anywhere, other than that the site should work fine now :P

Best regards,
Kriesi

• This reply was modified 7 years, 11 months ago by Kriesi.

Hi!

Thanks. Would you mind posting me your login credentials for the FTP access as well?
I am not sure what exactly is happening on your site but I will try to re-install the theme. maybe there is a corrupted file.

What I was able to find out until now is that when the theme loads the content in the advanced layout editor it gets redirected to the front page and then loads this page. not sure yet why this is happening but I will try to check if I can do something via FTP

Regards,
Kriesi

Hey marcellovoc,

Please post us a link to your website and your login credentials (in the “private data” field), so we can take a look at your backend. Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username

Best regards,
Kriesi

PS: I think its rather disappointing when people ask for support and at the same time rate the theme with one star, without waiting to receive help. I hope you reconsider your rating once the issue is solved…

Hi,

You can try something like, this:

add_filter( 'posts_clauses', 'post_query_order', 20, 1 );
function post_query_order( $pieces )
{
if(is_search()){
    global $wpdb;
    $pieces['orderby'] = $wpdb->prefix.'posts.post_type ASC';
}
    return $pieces;
}

Best regards,
Kriesi

Did you set the linking option to “apply link to image”?

http://cl.ly/g2or

If so and it still does not work, please post us your login credentials (in the “private data” field), so we can take a look at your backend. Login credentials include:

• the URL to the login screen
• a valid username (with full administration capabilities)
• as well as a password for that username